Supv-End User Suppt

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Responsibilities

  • Provide resolutions to a diverse range of complex problems while supporting the team on all issues not resolved after exhausting normal BAU support structure.
  • Act as liaison to Verizon IT teams to identify and coordinate expanded support structure
  • Manage long term, large scale efforts that spans multiple locations and hundreds of users
  • Lead a team with a mixture of VZ and Contingent employee’s to ensures that objectives are met in a timely manner and are in alignment with established metrics/KPIs.
  • Plans and structures work activities and sets deadlines for their team. Subsequently monitors their team's progress and is responsible for the results of team activities.
  • Interacts with other functional areas of the company, collaborating and participating in discussions involving EUS related issues.
  • Ownership of IT related initiatives and making sure that tickets are closed and issues resolved in a timely fashion.

Qualifications

  • Expertise in general PC troubleshooting with good logical troubleshooting skills in networking and application functionality
  • Experience with gathering and interpreting requirements from customers and recommending appropriate resolutions.
  • Understanding of IT strategies and how they relate to business requirements.
  • Good decision making skills
  • Ability to work with minimal supervision.
  • Familiar with automated software distribution systems
  • Proven ability to handle multiple high profile project simultaneously
  • Working familiarity of LAN/WAN/Firewall processes and the ability to troubleshoot those processes

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.