At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Under moderate supervision, this position designs/analyzes/creates management reports that assist senior leadership within the Corporate Finance organization to help understand trends and anomalies.  The majority of the duties performed will be to provide support to the supervisor/manager of the related sub-process and senior level professionals with their daily/monthly/quarterly/yearly reporting needs and processes.  This role will also act as a team lead for their direct process area.  

  • Assists in developing internal management reporting creation, and ad hoc request to perform analysis of key performance measures crucial to the department’s financial and operational results. 
  • Performs analysis to reconcile data to source reports to resolve discrepancies. 
  • Assure performance through consistent maintenance of database objects and structure. 
  • Work closely with our internal DBAs to resolve alarms, and troubleshoot issues. 
  • Function as a Subject Matter Expert on all SQL reporting nationally within the Corporate Finance  organization. 
  • Work closely with team members to ensure queries are sound and comply with reporting formulas. 
  • Provide recommendations to improve processes, data platforms, reporting and analytical methods.
  • Develop ad-hoc reporting and perform statistical and financial analysis proactively and as requested, that enables clients to meet KPI goals and/or budget.
  • Provide expert input to requirements and development of systems used by the department.
  • Develop and maintain applications to assist with various aspects of the Corporate Finance organization. 

The Sr. Analyst - Reporting & Analysis position is responsible for performing operational reporting and analysis,  enabling informed and effective business decisions for the organization. This position provides expert advice and consultation on operational performance and strategy initiatives. Extracts analysis and provides associated recommendations to all affected teams and national partners, with an eye towards significant transformation in the way of results and efficiency.

Duties and Responsibilities include but are not limited to the following:

Responsible for quantitative analysis, trending, reporting, and execution to drive improvement of the operations that drive performance metrics and KPI’s for representative, supervisor, manager and Director levels.  Work closely with the national strategy and budgets teams to support the business' overall vision of improving performance.  Propose alternative strategic and operational tactics to further improve overall results and efficiency.

Partner with Strategy, Ops Managers, and project management team to create and provide strategic oversight of actionable plans to improve bad debt and churn through reviewing and analyzing data.

Oversee and track progress to close performance gaps as measured by departmental results; communicate project status, risks, and objectives to all audiences including leadership teams. 

Relevant Scope:

Other / Cross-functional Projects:

 Provide financial, statistical and operational analyses, in support of key productivity and cost savings opportunities, and deliver action-oriented recommendations, resulting in attainment of goals.

 Identify and analyze data/trends, building correlations between operational metrics that drive both strategic and tactical opportunities.  Perform transaction sampling/data mining analysis to identify root cause behind trends and understand drivers which impact our KPIs.

Partner cross-functionally to leverage information to bring additional meaning and insights to the operational metrics/reporting.

Develop analytical tools/scenario analyses to compare results under various key driver assumptions, and identify financial risks and opportunities.

Partner with the budgets, operations, strategy, collections, credit teams and functional owners to ensure alignment and integration of key assumptions.

 Develop presentations highlighting key assumptions, business drivers and recommendations to leadership.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 


Requires BA/BS in Accounting, Finance, Economics, or Business

4 + years of professional experience in a reporting and analytical capacity.

4+ years of professional experience in reporting and analysis/database management with experience in reporting/database software such as Oracle, SQL Server, Visual Basic, Cognos Impromptu, Crystal reports, SQL Assistant, and report automation.

Demonstrated ability to read and edit SQL code.

2+ years in Operations working with key metrics and business drivers; proven analytical and deductive reasoning skills

Advanced understanding of data retrieval and report design.

Advanced proficiency in Microsoft Office, especially in Excel and Powerpoint; strong written and oral communications skills.

Prior experience creating and delivering Executive level presentations.  Ability to convey relevant meaning effectively.

Demonstrated ability to self-manage with little supervision, manage multiple initiatives at one time, and meet deadlines required.

Results oriented, proactive and flexible, strong sense of urgency

4+ years experience in credit and/or collections desired.

Prior experience in HTML, Javascript/AJAX, CSS, PL/SQL, SQL, JAVA preferred.

Employees/Candidates with professional certifications preferred.

Experience creating and delivering senior management level presentations preferred.

Experience in the technology or telecommunications industry preferred, but not required.

Ability to develop strong internal relationships with all levels of management, including executive leadership and operations teams; openness to collaboration and feedback; demonstrated ability to build consensus.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.