Responsibilities

The Analyst acts as a primary contact with Verizon’s customers during their project implementation with responsibilities that include; order entry, coordination with design and engineering teams, provisioning, logistics and scheduling, dispatch of technical resources, database management, and shipping and fulfillment. In addition, this position owns the communication of the order milestones to our client, PM’s and internal teams.

 

The Analyst will work closely with senior team members resolving more complex or technical issues as they become proficient in the company, its processes, systems and products.

 

  • Manage order from when it is received in the Center until it is up and billing.
  • Track throughout the order entry and delivery process until revenue is fully realized, and keep customers and internal stakeholders updated on a regular basis.
  • Work with technical/pricing expertise, Sales and/or the Customer to correct any incomplete Orders.
  • Ensuring appropriate information is provided and validated with the respective groups and/or customer to ensure clean order.
  • Provide the interval for the order and if needed advise if Internal or Customer expedite is appropriate and necessary.
  • Assist Management with gathering of information for Failure after Installs, Service Improvement Plans, Root Cause Analysis and other customer documentation.
  • Project Manage internal teams to ensure that milestones are met in a timely manner and groups are working together to complete the order(s) and ensure that all activates are organized and prioritized in line with customer expectations.
  • Attend meetings with the account team and customers to maintain strong business relationships and clear lines of communication. Engage in the weekly sales forecasting process to.

Qualifications

  • Must be able to understand products, business rules and how access is obtained to a customer site
  • 1-5 years of relative telecom experience.
  • Smart Form CW, Orderpro, EzStatus, Tcoms, CCP, F&E, Items, Excel, Power Point
  • Associates or Bachelors degree preferred

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.