Engineer – System Performance is responsible for monitoring the performance of the data and voice networks, determining, developing, and configuring best methods to capture and analyze network performance. This includes managing key performance indicators (KPIs) reported by network nodes; as well as determining and developing methods to report and analyze performance of services and applications that reflect actual customer perception of the network

This position develops reports and trends of the network performance relevant to various Engineering teams. Alerts management and teams of  degradation or improvements in the network, analyzing performance of network elements to determine if changes (software or hardware changes) within the network have improved or adversely effected performance. This position also works on new technologies and processes to improve and optimize our existing networks.

Responsible for providing guidance and support to the Baseline Technicians, coordinating the data collection and post processing, plot/report generation, ensuring all test equipments are functional and calibrated on periodic basis as well as making recommendations on future equipment configurations. This individual will be a subject matter expert in baseline hardware and software, analysis of the baseline failures and optimization recommendations.

This position Works as a liaison between customer care, NRB and the Network teams. Troubleshoots and resolves customer complaints and trouble tickets in a timely fashion. Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e. dropped calls, throughput rates) and data to determine what issues are most impactful. 

Other responsibilities include: troubleshooting and resolving system problems that include, but are not limited to, handoff failures, frequency related issues, intermodulation, poor originations/terminations, radio and network blocking, high CDMA FFER, poor Ec/Io, EVDO and LTE low data rate and data capacity; developing translations for new cell sites, cell site modifications, cell site re-homes, carrier additions, cell site upgrades or modifications as well as for new switching equipment; verifying and optimizing new network equipment to meet or exceed original network configurations; and providing test services in support.  Proactively conducts long term planning to ensure long lead performance solutions are tracked and included in network upgrades/redesigns, and ensuring network performance maintains consistency with changing requirements and needs of the business.

Supports optimization of the network using traditional means as needed. Configures systems and adds new equipment to network as needed. Turns on new cell sites as needed, making sure site is properly integrated into network and optimized for peak performance.

Interfaces with all levels of management. Collaborates with other Network groups, (e.g., real estate, RF design, system performance, construction, etc.).

Typically manages multiple projects at a time. Uses traditional means of finding and resolving system issues. Utilizes multiple tools to optimize system performance.
Maintains engineering parameters of cell sites to insure superior call quality, using computer modeling techniques, drive testing  or other tools etc.

Assist Real Estate, Construction and Design Engineer in the selection of new sites for cell site deployment.. Assist Design engineer in implementing aspects of new cell sites-determine tower heights, antenna types, and power levels required for superior wireless service

Implement new technologies as required to maintain a competitive edge in the marketplace. Perform research into process and implementation improvements that positively impact cellular system quality.




Bachelor’s degree in Electrical Engineering or other related degree. Master’s degree a plus. 2-5 years of experience in the cellular or telecommunications’ industry.

Proficiency in Microsoft Office: Excel, Word, PowerPoint and Access.

Strong analytic, interpersonal, and communication skills are required.

Strong programming skills required.

Strong troubleshooting skills.

Strong problem solving abilities.

Moderate to minimum supervision over work product. Works independently on routine research and reporting functions.

Demonstrated project management skills.

Required - drivers license and good driving record

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.