This position is to support the ordering and installation of local loops for connections into Verizon data networks and meet customer desired due date. Support network engineering and planning on port utilization through the accurate use of provisioning tools.
Provide external customer support - call local site contacts and validate technical requirements before placing orders with third parties.
Provide internal customer support – ensure provisioning systems are updated with planned delivery dates and milestones.
Proactively communicate delays. Work with implementation management and sales teams to overcome obstacles, provide technical guidance and recommendations to eliminate barriers to delivery.
Coordinate delivery of service with Brazilian carriers such as Embratel, Oi, Telefonica, etc. for all Verizon data services. Support Verizon network engineering and optimization projects to maximize network resources while minimizing cost.
Perform circuit design, software configuration, and mapping of Verizon’s equipment in support of service delivery requirements.
May perform cross connection and testing of network connectivity.
Manage suppliers/PTT/vendors for smooth delivery of service and meet customer desired due dates.
Proactively monitor and escalate missed milestones to suppliers and vendors as required. Be flexible in scheduling to accommodate after hours and weekend service delivery activities as required.
Use various mainframe systems and web tools to access and update information pertinent to service delivery.
Maintain and submit weekly reports on work/tasks and project completion, issues, jeopardies, etc.
Candidate must hold a degree in a technical field good level experience in the telecommunication industry.
Possess technical knowledge of telecommunication networks.
Candidate must possess positive attitude and customer service skills.
Candidate should possess excellent verbal, written and interpersonal skills with Microsoft Office experience.
Requires a broad range of skills within a professional discipline to effectively perform routine to complex assignments; demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.
Requires a BS degree in a related discipline or equivalent experience.
Candidate must be fluent in English Language (both written and verbal) .