Responsibilities

Join our Information Technology team where you will work on new technologies and find ways to meet our customers’ needs and make it easy for them to do business with us. You will manage a team to resolve a diverse range of complex problems and regularly lead multiple, technically complex, large-scale projects.
 

 

Individual will manage a testing team that will focus on end to end integration testing per enterprise release to improve quality of IT applications/services.  Other responsibilities include in ensuring team enables end to end healthchecks of critical applications as well as ensuring stability of test environments for enterprise releases.  Individual will partner closely with IT application teams to improve automation testing coverage and detect/close defects earlier in application lifecycle to improve customer experience in production.


Supervision of Team
• Plan, divide & direct work among team members
• Manage the performance of employees, including setting objectives, assessing performance, placing employees on performance improvement plans and recommending disciplinary action
• Recommend hiring & pay increases of employees

End-to-End System Analysis & Design
• Analyze architecture, relationship between systems, and systems flow of end-to-end designs
• Guide others to assess system usage trends and identify potential performance constraints with inter-system designs
• Evaluate solution’s alignment with the end user experience

Software / Application Development & Architecture
• Develop systems & applications, with complex algorithms, to deliver business functions or architectural components
• Recommend the selection of languages best suited for the architecture of a system or application
• Improve architecture designs & map form to function by exchanging information regarding system architecture development

Testing
• Execute & modify QTP scripts with traceability functionality
• Test business processes/products across applications with an end-to-end process flow

IT Network Infrastructure
• Design, test and troubleshoot network configurations and guide team members
• Resolve complex system issues, handle escalations and share knowledge of troubleshooting processes

Technical Documentation & Communication
• Document processes by thoroughly understanding system capabilities & performance
• Develop materials in technical language to convey the business value of technical solutions
• Identify mutually beneficial solutions by recognizing different customer concerns & styles
• Present analysis, ideas or recommendations with confidence & well-supported approaches to gain buy-in
• Provide advice and drive the development of solutions that meet customers’ emerging technology needs

Project Management / Risk Assessment
• Plan, track & report on complex projects with various work-streams for consolidated execution
• Establish a clear roadmap for project delivery involving shared resources to manage parallel efforts
• Identify areas for improvement and understand the accompanying impacts, dependencies and risks

Qualifications

Bachelor degree in Computer Science/Information Systems; Masters preferred
6+ years of information systems and/ or project management experience; or an equivalent combination of education and work experience
• 3+ years of IT managerial experience
• 3+ years of software testing experience
• 2+ years of automation testing experience
• 7+ years of IT experience; or an equivalent combination of education and work experience
Strong knowledge of project planning and management concepts, methodologies, tools, standards, and procedures
Demonstrated technical and analytical skills
Strong business knowledge
Working knowledge of information systems concepts
Excellent interpersonal and leadership skills
PC and desktop applications competency (e.g., Microsoft Office, Microsoft Project, e-mail, etc.)
Good conflict resolution and negotiating skills
Strong decision-making and problem solving skills
Strong organizational skills and ability to handle multiple tasks
Strong verbal and written communication skills

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.