Make sure that all services are delivered according to the agreed SLA.
 liaising between the client, Security Operations Teams, Implementations, Development, Sales and other relevant Verizon & Terremark organizations and affiliates for optimal satisfaction.
 Ensures client service requests and escalations are being handled in a professional and judicious manner
 Make sure that the documentations, Customer Design Documents and WIKI are up to date.
 Participate in, and monitors implementation meetings and progress to ensure the client’s security needs and expectations are being met.
 Track and monitor upcoming feature releases, product changes and enhancements, assist the client in making use of and taking advantage of all features of the service.
 Utilizing reports and other tools and processes, perform security and device trending analysis, identifying areas for improvement of clients overall risk & security posture.
 Provides training and information to clients on MSS portal and services at inception and periodically as new features and enhancements to portal and service are made, as well as “refresher” training as necessary.
 Work with the customer to assist in developing and maturing the security policies and procedures to improve the overall security partnership with MSS.
 Provides client and internal executive summary and/or security & risk reporting as required.
 Participate in client security related projects, to make sure that there is smooth transition and delivered according to the operations standards.


  • College Degree (Bachelors) or the equivalent in years of experience.
  • Training/certification or college certificate in Project Management
  • Training/certification or college certificate in Quality Management (ITIL, Six Sigma, TQM, etc.)
  • Training/certification or college/technical school certificate in Network Security (CISSP, Security+, SANS, ISACA, Vendor Certificates, etc.)
  • Training/certification or college/technical school certificate in Networking, Network Security and/or Information Technology.

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