Responsibilities

***Active TS/SCI++ Clearance is required***

The incumbent will provide system integration support to the department to ensure projects are delivered on schedule to meet customer mission requirements. Responsibilities may include assisting with documenting standard operating procedures (SOPs) and method of procedures (MOPs) to support department operations. Assist in the development of performance metrics (performance trends) and reports (accomplishments, highlights). Support the organization in identifying improvement opportunities with focus on quality, cost savings and customer satisfaction. Apply business process improvement practices to re-engineer methodologies and principles in an effort to gain performance and resource efficiencies.

Functional Duties and Responsibilities:

Provide support to contractor management and team leads in response to program initiatives and departmental operational programmatics.

This includes but is not limited to:

1.     Assisting the department in establishing and updating standard operating procedures (SOPs) and Method of procedures (MOPs);

2.     Working with departmental key stakeholders and cross-functional groups (management, team leads, SMEs, etc) to identify opportunities for improving process and daily operations;

3.     Submitting and tracking new hire/renewal access requests (e.g. new access, transfers, deletions);

4.     Compiling services performance metrics;

5.     Creating reports (highlights concerns, etc) to management review;

6.     Tracking staffing manpower resources for the department (new hires, transfers, terminations);

7.     Tracking training requirements and report on progress to management and team leads;

8.     Maintaining and update distribution lists for the department;

9.     Maintaining current employee emergency contact information, call lists, for the department;

10.  Performing employee database requests as necessary to support customer specific programs;

11.  Coordinate and track to completion all AP2 program wide data calls for the department;

12.  Provide weekly status to the customer of all new employees starting, personnel moves or terminations in the department;

13.  Act as the first point of contact for all personnel who are unexpectedly late or taking unscheduled leave.

14.  Provide meeting support (e.g. create meeting agendas, handouts and/or attachments, capture meeting minutes and action items, track action items to closure).

 

Qualifications

***Active TS/SCI++ Clearance is required***

 ·         Strong communication and time management skills. Continuously demonstrated expertise in team management, implementation conflict resolution with the ability to work in a fast-paced environment and drive task completion to meet customer requested due dates

        Excellent organization skills and be able to prioritize multiple work activities to ensure on time completion of tasks

·         Strong oral and written communication skills

·         Results oriented with the ability to act independently in performing job duties/responsibilities

·         Continuously assess, develop and implement process, procedures and leading practices to improve operational efficiencies

·         Proficiency in the use of MSOffice product suite (powerpoint, excel, word, SharePoint)

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.