•The Technical Program Manager is responsible for developing business continuity plans, solution optimization plans and network optimization plans for assigned set of clients. The TPM is responsible for developing Risk Management strategies & proactive Service Improvement plans relative to Service Continuity. Additionally, the TPM has the ability to architect client solutions as well as understands complex network topologies

•Develop the client business continuity strategy

•Develop network design strategy as well as architect solutions to meet clients needs
•Develop network diversity strategy to ensure network optimization and diversity
•Understands complex client network topologies & develops solutions to business challenges
•Create customer communication for notification of customer impacting events driven by grooms & maintenance activities
•Ensure Service Desk results meet client SLA’s
•Develop Service Improvement Plan for network components at risk or below SLA’s
•Performing analysis to document client components inclusive of critical locations, circuits and design nuances
•Proactive Problem Management and Network Hardening analysis
•Proactive development of risk mitigation strategies to ensure contracted SLAs are attained


  • Bachelor Degree or Equivalent Experience (Masters or Advanced degree preferred)
  • Excellent organizational, verbal & written communication & presentation skills
  • Ability to foster relationships and present to C-Levels w/in the Client organization
  • Experience with Global Enterprise Clients & operations
  • Familiar with Complex Integrated Solutions
  • Minimum of 7 years demonstrated business to business customer service skills
  • Technical and Service Management skills in network, managed services, CPE, security, applications, hosted/DCS services, IT services, Unified Communications
  • Supplier Management
  • Prior experience with Strategic Partners
  • Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word
  • ITIL Foundations v3*
  • Financial Business acumen
  • 6+ years Project / Program Management experience
  • Demonstrated advanced knowledge of Verizon customer enablement tools

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.