Consultant - Recovery Operations Audit

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Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Consultant will leverage professional concepts and company policies and practices to facilitate in recoveries on  in exhausted consumer and business mass markets receivables.  Responsibilities will include recommendations to accomplish operational goals and the in-depth audit of third party collection vendors to meet several key performance metrics for Verizon overall, by wire line and wireless, and by Verizon Wireless area.  The consultant will also provide resolution to diverse complex problems.  This includes balance between vendor efficiencies and contractual compliance.  The position requires sound judgment in requisite policy, procedure, and strategy.

  

  • Reach out, respond, and answer inquiries from 20 third party collection vendors on Verizon systems, file transfers, and account data, including, but not limited to, disputes, payments, adjustments, policies, or processes.
  • Audit the third party collection vendors through onsite and remote audits for adherence to the terms and conditions of the Verizon contract and statement of work.
  • Validate the trust accounts of the third party collection vendors for the timely transfer of annual recoveries to Verizon.
  • Reconcile and synchronize the  accounts in Verizon inventory at all third party collection vendors.
  • Monitor, track, retest, and remediate operational processes to limit back-office fallout, in particular the financial, maintenance, and placement files transferred between Verizon and the third party collection vendors.
  • Calculate and analyze the solvency ratios, profitability ratios, and efficiency ratios from the annual financial statements of the third party collection vendors.
  • Negotiate third party collection vendor contracts, statements of work, and contract amendments with Procurement, Legal, and Security Clearance for third party collections and the use of offshore transfer agents and skip trace agents.
  • Oversee ongoing third party collection operations for consistency, collaboration, and customer service.
  • Facilitate and score requests for proposal for new third party collection vendors, set up new vendors, and strategically wind down terminated vendors.
  • Allocate third party collection vendor inventory quarterly based on objective mathematical performance results.
  • Measure third party collection vendor call center metrics to calculate full-time equivalents and monitor random collection calls, correspondence, and vendor account detail for quality assurance.
  • Develop business requirements and cost-benefit analyses to improve upon collections and customer service and participate in the necessary subsequent user-acceptance testing.
  • Communicate changes in policy, process, and strategy to the third party collection vendors through standardized means.

Qualifications

 

  • Generally requires BA/BS in Accounting, Finance, Economics or equivalent work experience required.
  • 4+ years of professional experience.
  • Employees/Candidates with professional certification (e.g. CPA, CMA) are preferred.
  • Experience in the preparation of general ledgers, detailed transaction processing, basic knowledge of FASB requirements, Generally Accepted Accounting Principles.
  • Intermediate level of understanding for report query and design.
  • Proficiency in Microsoft Office, especially in Excel; strong written and oral communications skills.
  • Experience in the technology or telecommunications industry preferred, but not required.
  • Thorough knowledge of credit related and Debt Collection laws: Consumer Credit Protection Act [Codified to 15 U.S.C. § 1601], Fair Credit Reporting Act (FCRA) [Codified to 15 U.S.C § 1681], Equal Credit Opportunity Act (ECOA) [Codified at 15 U.S.C § 1691], Fair Debt Collection Practices Act (FDCPA) [Codified as 15 U.S.C § 1692 – 1692p]
  • Advanced skills in MS Excel, MS Access, MS PowerPoint, MS Word and MS Project

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

 

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