Responsibilities

Principal Job Responsibilities:

  • Demonstrate high customer care at all times.
  • Installation & support of PC and Thin Client hardware
  • Support corporate image operating systems and applications
  • Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio
  • Support both laptop & desktop PCs running Windows 7
  • Diagnose laptop & desktop PC hardware failures to component level.
  • Provide support to the Verizon Business internal community at both 1st and 2nd line.  This Includes telephone support as well as “desk-side” visits.
  • Contribute to a good and friendly working environment; working closely as a member of a strong support team.
  • Liase and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers.
  • Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary. 
  • To take ownership of problems until a resolution is found to the customer’s satisfaction.
  • Based primarily at Country Site, the IT End-User Support Engineer may on occaision be required to work at any Verizon site across EMEA.

Qualifications

Bachelor's degree or equivalent qualification in relevant technology field

Field expirience

Excellent written & verbal communication skills (English)                     

Outstanding interpersonal skills                                 

Personal organisation & time management            

 

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