Call Center Sales and Service Consultant

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Summary

Contribute to Verizon's revenue results by selling Verizon broadband, entertainment & telecommunications products and services. Attain or exceed a monthly sales objective. Additional functions may include, investigating and resolving customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues.

Responsibilities

Duties may include, but are not limited to, the following:

  • Respond to requests from customers or their agents and equipment vendors (where applicable) for Verizon broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services.
  • Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers.
  • Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Verizon key broadband, entertainment & telecommunications products and services.
  • Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues. Calculate rates and issue adjustments.
  • To be on time for scheduled work tours, return from breaks and lunches, and adhere to on-line time requirements to achieve and maintain service level requirements, productivity and quality results.

Qualifications

  • Minimum one year call center experience desired.
  • Minimum one year sales experience desired.
  • Ability to communicate effectively with customers.
  • Strong organizational skills with the ability to concurrently manage several priorities (Ex. ability to touch-type while communicating with clients).
  • Confined to a stationary work station, using a computer and headset for extended periods of time.
  • Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company.
  • Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate.
  • College degree in one of the following areas is preferred:
    Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology.

Desired Skills & Experience

Service PC Skills Sales

Salary Information

Hourly Rate: $14.44 - $31.99

Test(s) Required

Talent Skills Assessment RepEvaluator Sales & Service Structured Int

Test Preview

Test Previews

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.