Responsibilities

At Verizon, we are looking for a HR Professional to provide administrative and operational support such as employee p-file management, verification of employment, records requests, special projects etc.  This is an exciting, Hong Kong-based role that will see you taking charge of processes across multiple key APAC countries.

 

Our world is about big challenges and bigger solutions at the cutting edge of change. Our world is realizing the power and promise of the cloud. Our world is about learning and knowledge. So we take on brilliant people and let them tap into the expertise of equally talented colleagues. We give everyone access to a raft of training resources. And we make sure that every day brings new and stimulating challenges.

 

Verizon: http://www.verizonenterprise.com/hk/

 

Responsibilities

Verify, process and input activity mainly for India, Singapore and ASEAN countries within established time and quality standards to ensure high levels of customer satisfaction

  • Process customer transactions within established time and quality standards
  • Responsible for customer enquiries through tickets, phone calls and email
  • Provide support during Audit / SOX activities
  • Confirm data accuracy and maintain appropriate controls for audit verification
  • Receive, review and process Leave of Absence requests
  • Receive and process forms for H&W (health and welfare) Benefit related enrollment/changes/termination
  • Point of contact for India Provident Fund enquiries for current employees and leavers.  Work closely with PF vendors and Payroll to ensure issues are tracked and resolved within an agreeable timeframe.
  • Provide operational support for HR processes such as recruiting, background investigation, onboarding, termination, compensation change, org management, expatriates, country transfer, etc.
  • Work with Government bodies for tax, provident fund and employment pass related matters
  • Possess knowledge of legislative and employment laws for India, Singapore and ASEAN countries
  • Monitor and maintain various HR tools and systems, such as PeopleSoft, VzCareers, eITS, Content Management Tool, etc.
  • APAC country specific benefits program verification, claims processing and vendor billing (e.g. premiums reconciliation, pension, medical, life Insurance, etc.)
  • Participate in special projects as well as other ad-hoc duties as assigned by the HR Live management
  • Develop content of Knowledge Base – document at least one article per month
  • Understand sensitivity of employee information and maintain employee confidentiality
  • Provide support to other team members and assist in special projects as assigned
  • Identify and recommend routine improvements to operating efficiency and productivity.  Advise Management of opportunities to modify existing processes
  • Openly share relevant business experience and expertise with other team members

Qualifications

Qualification

  • Degree with Post graduate Diploma in Human Resources Management
  • Qualified candidates should be able to multi-task in a fast-paced, changing and high pressure work environment.  Always act in a sense of urgency.
  • Has knowledge of defined HR and operational processes required for the job and applies that expertise to daily tasks. 
  • Has relevant HR experience preferably 1 – 3 years. 
  • Comfortable with working in a Customer Service Center environment, preferably with Service Center experience. 
  • Strong customer orientation by putting customer to first
  • Excellent written and verbal communication skills. Must possess analytical and problem solving skills
  • Proficiency in MS Office ( Excel, Word, PowerPoint, Outlook)  and general computer applications.

 

As well as an attractive package, you can look forward to excellent prospects for career progression in our expanding business.

 

Connect to our world at www.verizon.com/jobs

 

At Verizon, we’re transforming the business world and changing the way people communicate and experience entertainment. We are a global IP network solutions company and an emerging leader in cloud technologies. If you have talent, drive and ingenuity, you’ll be given free rein to develop innovative solutions that will forever change global communications, entertainment and enterprise IT. And you’ll be backed all the way with innovative technology and training, a diverse culture and challenging career opportunities. When the future has no boundaries, the possibilities are limitless.