Responsibilities

Develops and coaches Service Representatives to attain corporate sales commitments; acts as point of escalation for problem resolution; develops/communicates tactical plans for implementation to key strategic initiatives of business plan, and tactics for revenue performances levels; develops work force; establishes/maintains effective corporate personnel relations; analyzes, sets, and monitors performance standards in 24X7 hour environment; communicates information on corporate vision/strategy, departmental goals, competition, and technology using motivational techniques; recognizes/celebrates employee development. 

Qualifications

Minimum 2 year sales and service call center experience

6 months prior management experience required

Must be PC literate

Knowledge of marketing Verizon products/services for NE

Ability to solve complicated problems, effectively analyze results, and lead, motivate, develop, and coach associate personnel; strong sense of team (work) strategizing and implementation, with the ability to work independently; 

College degree strongly preferred,

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.