Application Support Specialist

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Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Significantly contributes to the delivery of financial and/or accounting services as an Individual Contributor working in specific areas within Finance and/or Accounting and also assists in establishing required linkages to the global Finance organization. Demonstrates a basic knowledge of financial, accounting and additional support systems. Works to support the team as assigned enabling the business through technology enhancements with various assigned tasks to collect and assimilate data. Demonstrates understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable processes. A further key responsibility of this position is to identify any improvement opportunities in this area and, if asked to, contribute to the design and implementation of new processes or procedures as a result of identifying improvement opportunities. Value is provided to the enterprise by constantly improving the processes associated with the delivery of specific Finance and/or Accounting services to provide timely, accurate information and to ultimately safeguard Verizon assets.

‐ Provides subject matter expertise on complex processes or issues to the assigned team and work stream.

  •     Subject matter expert for Image responsibilities including software distribution and software updates

‐ Analyzes and interprets reports for managers providing recommendations to guide business decisions.

‐ Maintains on‐going interaction with internal client groups and other functional areas relating to objectives, deliverables, resource allocation and related matters.

  •   Develops, implements and maintains systems for desktop applications

‐ Develops, implements and maintains systems, procedures and policies for their assigned work stream or function(s).

‐ Ensures compliance with internal policies and controls, and with external regulations.

‐ Undertakes complex projects and provides guidance on project related issues as needed.

  •   Windows 7 conversion – Internet Explorer 9 update

‐ Leads or participates, as required, in training and skills development initiatives as a Subject Matter Expert.

‐ Participates in user acceptance testing activities associated with new or modified systems.

‐ Fields issue escalations from internal customers or delivery partners and responds to customer inquiries as requested, ensuring issue and error resolution.

‐ Identifies improvement opportunities for their work stream and works closely with either the internal team or service providers (if any) to enable the implementation of improvement opportunities.

‐ Assists in assessing the services delivered by the service providers (if any) and validating that performance metrics established by service level agreements are met as applicable.

 

Qualifications

 

‐ Generally requires BA/BS in Accounting, Finance, Economics or equivalent work experience required.

‐ 4+ years of professional experience.

‐ Employees/Candidates with professional certification (e.g. CPA, CMA) are preferred.

‐ Experience in the preparation of general ledgers, detailed transaction processing, basic knowledge of FASB requirements, Generally Accepted Accounting Principles.

‐ Intermediate level of understanding for report query and design.

‐ Proficiency in Microsoft Office, especially in Excel; strong written and oral communications skills.

‐ Experience in the technology or telecommunications industry preferred, but not required.

‐ 2+ years image support

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 

 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.