Customer Care Instructional Designer
- Atlanta, GA - United States
- Human Resources - Full-Time
- Job # 340577
Position Summary Description:
This position will be responsible for assisting the Call Center Training Department in the instructional design and delivery of technical and non-technical training courses. The main emphasis of the position will be on developing/documenting end user customer assistance training programs that include modules, workbooks. trainer notes, exercises, testing, and evaluations. Resources used will include Siebel (CRM) documentation, user acceptance test scripts, process maps, and other internal documents. Responsibilities include: Working with appropriate parties to identify learning objectives to be met; Developing course content and documentation consistent with operational goals, learning objectives, Marketing message, and OEM partner/In-Drive client requirements; Supporting the delivery of training to internal customers and out-sourced call centers on systems (Siebel/Oracle), company products, systems, and support processes.
Previous experience with Siebel or CRM package
While performing the essential functions of this job, the employee is frequently required to sit; hear or talk: use close vision; use hands to grasp, handle or feel objects; and type and manipulate controls. Employee is occasionally required to use distance vision, stand, kneel or crouch and lift up to 10 lbs.
Verizon Telematics, Inc. is an Affirmative Action, Equal Opportunity Employer, M/F/D/V
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.