MANAGER – Solutions Architecture (Complex Deals)

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MANAGERSolutions Architecture (Complex Deals)


  • Lead team of Solutions Architects to drive excellence in solutions development, solutions selling, and opportunity closure through strategic engagement with assigned customer base to maximize sales efforts.
  • Identify opportunities for more effective technical support to the sales team.
  • Monitor and redirect efforts and resources as appropriate to maximize sales results.
  • Develop and cultivate relationships with senior management and executive levels.
  • Interface directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop sales/service opportunities.
  • Participate in executive briefings and customer presentations.
  • Conduct periodic operations reviews with SAs to maintain a focus and cadence on excellence.
  • Ensure all SA's complete training against assigned curriculum roadmaps in timely manner.
  • Conduct frequent, regular one on one sessions with each SA.
  • Address performance concerns and ensure PDP or PIP is implemented when necessary in accordance with HR guidelines.
  • Accelerate strategic service solutions bundles.
  • Look for the opportunities to reduce costs and increase productivity.
  • Manage budget to 100% versus plan.
  • Consistently share successes and expertise across the SA community.
  • Engage peer organizations to resolve customer issues.
  • Provide timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and enhancements.



  • Bachelor's Degree in a technical discipline or directly related equivalent experience. MS or MBA degree preferred.
  • Experience as manager of direct reports (or) Experience in a leadership role in a solutions development, solutions selling, and/or strategic engagement role.
  • 5+ years' experience in a variety of disciplines related to the selling of IT and managed telecommunications solutions. Subject matter expertise should in one or more of the following:
    • Data and IP
    • Managed Network
    • Managed Security
    • Managed Mobility
    • Cloud / Virtualization
    • Data Center
    • Unified Communications & Collaboration
    • IT Applications Management
  • 5+ years’ experience in the following in an commercial/enterprise environment:
    • Customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect... )
    • Architecture experience in conceptualization, definition and development of IT and/or telecom based products and service
    • Delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.
  • Proven ability to successfully engage clients and manage relationships at the C-Level.
  • Strong financial analysis experience (P&L, ROI, cost analysis, business case development, etc)
  • Current and valid industry certifications in one or more of the following preferred…
    • TOGAF and/or ITIL
    • CISCO: CCDA/CCDP; CCNA/CCNP; CCVP; CCIE – R&S, Voice, Security or Data Center
    • AVAYA
    • VMware
    • CISSP
    • Microsoft, Tandberg, and/or Polycom
  • Experience in sales or service of Fortune 500 companies highly desired.
  • Successful project delivery in a Fortune 100 company highly desired.
  • “Big 4" consulting experience highly desired.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.


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