Retail Customer Service Rep - Verizon Wireless - Michigan Avenue Chicago IL

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Responsibilities

About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe ultimate showcase of our innovations, complete with our hottest technologies and Interactive Smart Zones that allow our customers to experience that power, first-hand.When you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits that support you to realize your goals.Join us, and create an inspiring career with the company that meets every day with one question: "What do we want to build next?"The Role of a Sales Experience Support Specialist As a Verizon Wireless Experience Specialist in a VZW Destination Store, youll help create an in-store experience that exceeds our customers expectations in every way. Embodying the hallmarks of our distinctive Destination Storesenergy, excitement and teamworkyoull use your outstanding communication skills, customer service expertise, and passion for VZW technology to introduce our innovations to the world. That means helping customers navigate our uniquely interactive Destination Store, generating enthusiasm about our solutions, and continuously educating people about how powerful technology can empower their lives. Your work as an Experience Support Specialist will be critical to engaging with potential customers, growing our existing customer base and building long-term customer loyalty. ResponsibilitiesAs a confident, professional individual with a rich understanding of VZW technology and services, you will: Kick-start a unique and world-class experience for every customer entering the store, direct customer traffic and promote store exploration Create a welcoming, exciting, and engaging store environment Quickly and completely resolve customer issues, ensuring customers needs are met Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality Become an all-solutions expert and point of contact for product features and functionality As needed, assist with wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the hottest smartphones, tablets and smart accessories Participate in team selling by demonstrating and positioning solutions for customers Contribute to the overall health and performance of your retail store by supporting daily business operations, including processing customer transactions when needed

Qualifications

QualificationsThe qualified candidate will possess a 2-year degree, or at least 1 year of relevant work experience. This position also requires flexible schedule availability (including evening and weekends). Additionally, the following skills and attributes will be integral to your success: Charismatic, outgoing and people-focused Excellent communication skills Comfortable presenting to small groups Passionate about teaching others Passionate about technology Resourceful Motivated to learn Comfortable and adaptable in a fast-paced, dynamic environment Exceptional relationship-building skills Professionalism and poise

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.