At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

 Primary Responsibility:

This position is responsible for supporting the Payroll processing activities relating to specific deductions from and employee’s payroll payment (i.e. Medical, Insurance, Transit, Union Dues, etc.). The specific responsibilities include performing analytical audits of the pay cycles and vendor interface files to ensure both aspects of timeliness and accuracy are achieved in processing all employee payments. Additionally, this position will actively participate as the primary support for all testing of system or processing upgrades, enhancements and changes as they are developed in the due course of business activities. This position will interact on a regular basis with internal company HR, Benefit, Finance, Internal Audit, Legal, Labor Relations, and external vendor managing various Deduction processes and provide support to the Supervisor. This position serves as the subject matter expert for the processes they support, having a complete understanding of the process for the function in addition how this process integrates with the overall end-to-end payroll processing.

This position, in addition to the other responsibilities identified above, is responsible for supporting and providing internal customer support through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees in response to inquiries about their pay and related time reporting issues. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties

Scope of responsibilities include but is not limited to the following:

Specific Responsibilities

  • Performs detailed verification, review and preparation of payroll deduction updates as required from vendor interface files or manual updates. Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee deductions.
  • Supports all customer service channel activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Identifies the need for special adhoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results.
  • Primary support for all activities in support of testing changes impacting deductions processing that are the result of system upgrades, enhancements or changes brought about from policy, processing changes, vendor or legal review.
  • Interact within the Payroll Support and Control teams to discuss change enhancements to existing system processes.
  • Acts as the first line of communication supporting high priority and escalated customer service matters, i.e., issues.
  • May assist team members on calls relating to issues difficult in nature and assist team members in returning calls who are experiencing high volumes.
  • Lead in coordinating internal and external audit compliance.
  • Works with Administrators and various team members to assist in training activities.
  • Seeks out continuous process efficiencies or improvements, solicits team for input and participation.
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.


General Skills

  • Perform training and provides assistance in developing process documentation.
  • Lead administrative staff to perform employee transactional payment updates within the Payroll system.
  • Provide support to Payroll systems team relating to project development testing efforts, develop and maintain test scenarios and scripts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.
  • Serve as a mentor to the Administrator positions.



  • Good interpersonal skills, able to lead diverse team.
  • Good experience with PeopleSoft HRMS and Payroll processing responsibilities and system applications.  Specifically in the area of Payroll Operations and employee data maintenance.
  • Good experience with end-to-end payroll processing requirements.
  • Understanding of year end processing procedures and payroll rules.
  • Good working knowledge of Microsoft Office.
  • Very strong Customer Service skills desirable (both oral and written).
  • Finance Operations such as Payroll experience desirable.
  • Knowledgeable on Core HR and Payroll data elements.
  • Good organizational, time management and communication skills.
  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.


Attributes Required

  • Possess knowledge of payroll practices, policies and procedures
  • Flexible scheduling to meet processing demands, as required
  • Results oriented, strong sense of urgency, proactive
  • Good quantitative, organizational and analytical skills
  • Possesses very good communication skills (both oral and written)
  • Ability to communicate to Supervisor and Manager levels
  • Ability to manage multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change 

Candidate Qualifications: 

  • Minimum of 2-3 years’ experience in HRMS/Payroll Processing/Timekeeping system applications
  • Education – Bachelor’s degree required, CPP or FPC, desirable.
  • 2+ years Customer Service experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.