At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Primary Responsibility:

The main responsibility for the Administrator (Deductions - Balancing & Funding) in the Payroll Operations Deductions group is the timely and accurate balancing and funding of employee payroll deductions to support the various health & welfare benefits, union dues, and other miscellaneous deductions available to employees. This is a unique, sole position within Payroll Services that performs these functional work tasks of meeting critical deadlines on a weekly basis. This function is responsible for the remittance of all monies due to appropriate vendors and responding to inquiries regarding remittance files and payments. This position will interact on a regular basis with HR, Benefits, IT, Treasury, Accounts Payable, Accounting and Labor Relations, as well as external vendor duties.

In addition to the responsibilities identified above, this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Scope of responsibilities include but is not limited to the following:

Specific Responsibilities

  • Accountability scope: Funding (monthly) $88M; 332 payments; 22 vendors, > 100 union locals (union dues); 147 deduction codes. Deadlines are critical.
  • The position’s most critical function is to balance employee payroll deductions to internal payroll control reports and vendor deduction remittance data files to ensure accurate funding is submitted to appropriate vendors. This requires an in-depth working knowledge of the following applications: PeopleSoft Payroll, COGNOS/TOAD query tools, Accounts Payable systems, and proficiency in Excel. And, also requires a strong skill set in: data comparative / analytics; attentiveness to detail; good organization, time management, prioritization, and follow-up skills; ability to work independently with little instruction on daily work; results oriented with a strong sense of urgency and pro-activeness; ability to manage multiple functions simultaneously; and, flexible scheduling to meet processing demands, as required.
  • Balance vendor files to production control reports to ensure accurate funding
  • Run queries in Cognos and TOAD to reconcile differences between payroll numbers and vendor files
  • Reconcile differences between payroll deductions, reports and vendor files
  • Ensure that deduction and funding discrepancies are corrected on payroll and vendor side
  • Prepare payment voucher requests and obtain appropriate authorization approvals
  • Submit remittance of funding monies requests to appropriate vendors via various payment methods (Accounts Payable interfaces, Treasury wires, or manual payment vouchers)
  • Identify issues and submit defects to Production Support/IT, and in the interim perform workarounds until issue(s) is resolved
  • Respond to vendor inquiries regarding remittance files and payments
  • Perform employee deduction updates within the payroll system (for non-funding related areas)
  • Support employee customer service inquires (daily 10-3 ET): calls, e-mails, online chats
  • Prepare, research, and resolve cases within the Case Management application
  • Aid the Account Reconciliation Accounting team in accounting related issues/questions
  • Prepare documentation, walkthroughs, and support as needed for internal and external audits
  • Provide user acceptance testing support on balancing & funding reports and files, as needed
  • Identify and communicate process improvements as identified in the normal performance of daily functional activities
  • Interact cooperatively with peers in HR, Benefits, Labor Relations, and external vendors in order to resolve employee questions and issues
  • Other administrative duties, as required
  • Image documents into payroll archival system
  • Other administrative and project duties, as required


  • Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Perform employee transactional payment updates within the Payroll system.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.


Skills Required

  • ·Finance Operations experience
  • Prior balancing / reconciliation experience
  • ·Query knowledge and experience (Cognos, TOAD)
  • ·Excellent working knowledge of Microsoft Office; proficiency in Excel
  • ·Knowledge and familiarity with Payroll employee elected deductions
  • Good understanding of general accounting
  • Experience with PeopleSoft HRMS and/or payroll processing responsibilities
  • Experience with payroll deduction processing
  • Strong data comparative / analytical skills, and attention to detail
  • Good organization, time management and prioritization skills.
  • Strong follow-up skills, and ability to work independently with little instruction on daily work
  • Results oriented, strong sense of urgency; proactive
  • Ability to manage multiple functions simultaneously
  • Flexible scheduling to meet processing demands, as required
  • Possess strong customer service skills, both oral and written
  • Ability to communicate effectively to all employee levels
  • Team oriented individual who interacts and supports team members
  • General understanding of compliance with legal, regulatory and financial requirements governing functional tasks and activities.

Attributes Required

  • Possess knowledge of payroll practices, policies and procedures
  • Flexible scheduling to meet processing demands, as required
  • Results oriented, strong sense of urgency, proactive
  • Strong quantitative, organizational and analytical skills
  • Possesses strong communication skills (both oral and written)
  • Ability to communicate to Supervisor and Manager levels
  • Ability to manage multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change


Candidate Qualifications:

  • Minimum of 1-2 years’ experience in HRMS/Payroll Processing/ system applications
  • Education – Bachelor or Associate Degree or Certified Payroll Professional Certification or FPC.
  • 1+ years Customer Service experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

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Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.