At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

This position is responsible to ensure payroll tax compliance associated with proper set up of Employee Tax Data on a Federal, State and Local level. Analysts support the functions associated with accurately updating employee tax records via the payroll system based on individual employee information, current tax laws and company tax information. This requires the employee to be able to research and interpret Federal, state and local tax withholding and reporting requirements. In addition, this position is responsible for processing miscellaneous payroll tax forms such as SSA 131, Tax Mandates and Housing Authority requests as well as processing files from vendors for tuition, stock and relocations. This position will support and rotate assignments within Payroll Operations. Position performs a variety of activities in support of the functional processes, programs and/or services. Work may include compiling and analyzing data, creating reports, providing information regarding function specific policies; tracking of processes & activities. In addition, may be involved in smaller projects or phases of a larger project.


This position, in addition to the other responsibilities identified above is responsible for supporting and providing internal customer support through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees in response to inquiries about their pay and related time reporting issues. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Scope of responsibilities include but are not limited to the following:


Specific Responsibilities


  • Assists in gathering, deriving and processing inputs to the payroll system to support the gross to net calculation for exempt, non-exempt and union/associate employees.
  • Produces accurate and effective information using simple queries and reporting tools (e.g., minimal table joins and conditional clauses needed).
  • Works to support the team as assigned, enabling the business through technology enhancements.
  • Performs detailed verification, review and preparation of payroll updates as required from vendor interface files, self-service or manual updates. Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee transactions.
  • Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Focuses on implementing standardized and simplified processes
  • Seeks out continuous process efficiencies or improvements
  • Support activities in support of testing changes impacting transactional processing that are the result of system upgrades, enhancements or changes brought about from policy, processing changes, vendor or legal review.
  • Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
  • Supports internal and external audit compliance.
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.
  • Other administrative duties, as required


General Responsibilities


  • Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • General responsibilities to perform employee transactional for payroll tax refunds and collections.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Demonstrates a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles.
  • Demonstrates a basic understanding of relevant specific applications and processing tools.
  • Responsible for maintaining good working relationship with stakeholder groups, and understanding of their strategic initiatives and goals. Work with Payroll management to help drive standardization where applicable.


Skills Required


  • Experience with PeopleSoft HRMS and/or Payroll processing responsibilities
  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities
  • Finance Operations such as Payroll experience desirable
  • Experience with end to end payroll processing requirements
  • Results oriented, strong sense of urgency, proactive
  • Ability to manage multiple functions simultaneously
  • Good organizational, time management and communication skills.
  • Ability to multi task, support day to day activities while managing projects and inquiries from stakeholders


Attributes Required

  • Possess knowledge of payroll practices, policies and procedures
  • Flexible scheduling to meet processing demands, as required
  • Results oriented, strong sense of urgency, proactive
  • Strong quantitative, organizational and analytical skills
  • Possesses strong communication skills (both oral and written)
  • Ability to communicate to Supervisor and Manager levels
  • Ability to manage multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility to meet processing demands, adapt easily to change
  • Proficiency in Microsoft Office, especially in Excel; effective written and oral communications skills


  • Minimum of 1-2 years’ experience in HRMS/Payroll Processing/Tax Processing
  • Education – Bachelor or Associate Degree
  • Professional Certification desired, i.e. Certified Payroll Professional Certification or FPC.
  • 1+ years Customer Service experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.