International Sales Call Center Manager

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Responsibilities

The Manager of International Sales Call Centers is responsible for managing a team dedicated to all aspects of our international sales efforts and the associated call centers. The person in this position plays a pivotal role in our innovative and growing marketing team, focusing on coordinating staffing models for all of their associated call centers; assuring that both the call centers and call center representatives successfully meet sales forecasts, conversion rates and SLAs. 

  • Work with the outsourced management of sales call centers outside of the country and guide their work with sales and marketing team to incorporate and maximize best practices and operational efficiencies into inbound and outbound sales call center initiatives
  • Develop and monitor all aspects of outsourced call centers, including inbound and outbound calls, and operations related to service volume and timeliness.
  • Ensure sales goals are attained for all partner programs.  Execute and monitor required corrective/development action to remedy deficiencies as necessary. Implement and review policies and operating structure, as well as new programs and initiatives.  Review any sales manager recommended action-oriented plans when sales goals do not meet expectations. Produce a monthly scorecard of sales team results. Conduct daily, weekly and monthly reviews of sales team performance and metrics.

Qualifications

 

Position requires exceptional strategic and business acumen at an international level.  Applicant must have a proven track record leading successful sales operations of call centers.

  • problem solving skills with the ability to turn findings into executable plans, a thorough understanding and interpretation of measurements such as conversion rates, efficiency, SPH and all key metrics used in driving and measuring the financial success of a sales campaign,.
  • knowledge of Microsoft applications – Project, Excel, Word and VISIO, the ability to lead in a fast-paced team environment and expertise working with vendors to optimize sales results.
  • Experience in Asian and European markets are a plus.
  • 5-7 years’ experience in a call center environment. Serving as a manager or supervisor is a plus.

Equal Employment Opportunity

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet