Service Manager

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Responsibilities

  • Serve as the primary technical representative of the client within the organization
  • Represent client’s operational interests to all Terremark teams
  • Promote internal escalations on behalf of client to address the issues
  • Assist Client Executive to aggregate, format and deliver data to client to assist client with audit, compliance and other business relationship related reporting projects
  • Gather operational data as needed for account management team to calculate SLA and other operational credits
  • Gather, analyze and trend usage data of consumables products; report needed changes to Client Executive

Qualifications

  • Deep Knowledge of the portfolio and technology in general;
  • Experience in Technology industry is required;
  • Expert in the Internal Tools and processes
  • Relationship skills to interact with other technical areas;
  • Full understanding of the Company and each Organizational Structure
  • Preferred Bachelor Degreed in IT or correlative areas;
  • Good Communication in English and Portuguese is required;
  • Right Attitude and Commitment to the Customer Satisfaction
  • Full Accountability as the Voice of the Customer
  • Advocate on behalf of the Customer for any Technical Subject
  • Capability to identify Customer needs and New Business Opportunities
 

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