Account Manager - Inside Sales

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Responsibilities

Responsible for supporting current Verizon Networkfleet customers not supported by a sales partner and non-Government/Utility Accounts and Private Sector businesses with fewer than 200 units with us.  Responsibilities will include post-sales support, such as training, billing inquiries, product support and customization/integration requests.  This role will also include proactively working with customers to identify potential added value opportunities as well as expanding existing fleet sales (add-on units).  Work closely with internal personnel to best address customer needs and communicating solutions to end customers. 100% account ownership will transition after the 3rd full month after initial order month, example, New sales sold by Account Executive in January will be owned by this role May 1st.  Assist the CAR positions with any sales related activities, escalations and issues as the primary POC before something needs to go to management

  • Manage existing customer base
  • Act as the #1 POC for all sales related issues, questions, trainings.  Provide assistance as needed with the CAR members.
  • Participate in Bi-monthly one on ones with manager to provide updates on news, progress, info and current channel developments.
  • Providing weekly forecasts to manager via email.
  • Handle monthly one on ones and review CAR Ops Decks prior to manager review.

Qualifications

 

  • Associate of Arts degree, 2 years of college or equivalent experience
  • 2 years minimum experience in the same or similar position.  Experience in a commissioned environment.   Must have experience in sales processes.
  • Technical acumen is required.  Outstanding customer relationship and problem-resolution skills.  Highly motivated and a self-starter with ability to work independently.  Ability to provide solutions within a technological environment.  Excellent organizational and Microsoft Office skills.  Team Player.  Excellent communication skills (written & verbal).

Equal Employment Opportunity

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet