Optimizes the network, finds and resolves issues using traditional means.

Investigates and resolves customer complaints regarding service.

Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e. dropped calls, throughput rates) and data to determine what issues are most impactful.

Typically addresses 6-12 issues per day—several times per week must conduct drive testing/field visits to resolve customer complaints and improve areas of troubleshooting.
Configures systems and adds new equipment to network.

Turns on new cell sites, making sure site is properly integrated into network and optimized for peak performance.

Interfaces with all levels of management.

Collaborates with other Network groups, (e.g., real estate, RF design, system performance, construction, etc.).

Typically manages multiple projects at a time.

Utilizes multiple tools to optimize system performance.

Reports to MSC location in Arlington, TN weekly to meet with team members and conduct administrative tasks.


Bachelor’s degree in Electrical Engineering or other related degree. Master’s degree a plus. 2-5 years of experience in the cellular or telecommunications’ industry.

Proficiency in Microsoft Office: Excel, Word, PowerPoint and Access.

Data capturing and analysis tools such as DataPro, Windcatcher, etc.

Strong analytic, interpersonal, and communication skills are required.

Strong troubleshooting skills.

Strong problem solving abilities.

Moderate to minimum supervision over work product. Works independently on routine research and reporting functions.

Demonstrated project management skills.

Required - drivers license and good driving record

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

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