Social Media and Analytics Manager

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Responsibilities

Verizon Central Insights (VCI) lead data engineer is responsible for identifying, prioritizing with senior leadership, developing and leading the implementation of tools and algorithms that standardize the analysis of structured and unstructured data related to the Voice of Customer, Voice of Employee, Voice of Market (VOC, VOE, VOM) across the Verizon Enterprise. This position leads the development, ongoing evolution and delivery of the data architecture, including complex software solutions, used as the foundation for analytics and modeling across the Operational Excellence organization. Using this foundation, the candidate will create, deploy and maintain data driven products providing VCI analysts with the software solutions to develop algorithms and statistical models for conducting complex, enterprise-wide data analysis.

 

Major Activities & Responsibilities:

 

  • Lead the collaboration of Verizon’s data scientists to design and implement best-in-class data architecture, analytics environment, and methodologies for analyzing large sets of structured and unstructured data
  • Oversee the design and act as a contributing principle in the development, implementation and maintenance of the systems that provide acquisition, extraction, transformation,  and management of large and complex data sets
  • Facilitate the education and empowerment of analysts and insights consultant teams to use complex data and visualization tools in the delivery of actionable insights and recommendations to  drive informed strategic business decisions by Executive leadership across Verizon
  • Spearhead the enhancement of existing systems to support the creation and implementation of new data processes as identified through industry benchmarking and collaborative requirements identification with Verizon’s data scientists community

Qualifications

  • Bachelor’s degree in quantitative discipline such as statistics, mathematics, engineering, computer science or information sciences such as business analytics or informatics
  • 7+ years’ experience in data mining, large scale data acquisition, transformation and cleaning of structured and unstructured data
  • Experience working with Fortune 500 executives in taking requests and creating presentations
  • Very experienced in Microsoft PPT and creating executive level presentations
  • In-depth and extensive knowledge of statistical techniques and tools (e.g. regressions, cluster analysis)
  • Demonstrated experience with data warehousing technologies (e.g. Oracle, SAP, Teradata, MS SQL, SAP HANA)
  • Familiarity with Business Intelligence tools (Cognos, Tableau, Microstrategy)
  • Experience with Hadoop ecosystem
  • Experience with NoSQL database technologies (MongoDB, Cassandra)
  • Ability to analyze complex data sets and effectively communicate actionable insights to category leads supporting their goals and objectives
  • Strong project management skills with ability to prioritize multiple requests in a fast-paced environment
  • Ability to collaborate with people at all levels, including Executive leadership, and across multiple business units
  • Proven effectiveness in driving successful completion of large, cross-functional initiatives, including adoption of associated support processes

 

 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.