Every CSOC position is subject to being assigned to any shift required to meet business demands of a 24x7x365 Operations Center. This includes pre-scheduled weekend, off-shift work and off normal shift work as required. Shift hours are: First Shift - 7:00am to 3:30pm, Second Shift - 3:00pm to 11:30pm, Third Shift - 11:00pm to 7:30am Eastern Time.

This is a non-exempt position and is subject to occasional overtime

  • This position requires application of knowledge of established procedures, policies and best practices.
  • Must act as an escalation point for Tier2 to deal with any issue when required
  • Perform troubleshooting and diagnosis of complex enterprise security device incidents
  • Work with Design Engineer, Project Engineer and Project Manager on customer transition, implementation, or transformation projects
  • Serves as subject matter expert (SME) on customer security products and services.
  • Collaborate with Security Engineering and Project Management to create custom solutions for assigned customer.
  • Must understand how proposed architectural changes will impact the customers’ business and be able to articulate outcomes to technical and non-technical audiences.
  • Will have responsibility of taking ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, track task to resolution.
  • Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, and receive software patches/fixes to resolve incidents.
  • Provide on-site support, if located on or near customer premises.
  • Assess vendor vulnerability reports against existing customer devices. Work with customer to implement mitigation activities if required.
  • Assist Tier2 engineers with or perform troubleshooting, configuration, replacement, updating or installation of enterprise security devices.
  • Develop scenarios to mock possible incidents for training purposes.
  • Create personal performance objectives/goals to align with corporate objectives.
  • Create, distribute, analyze and evaluate network management performance reports to requestor.
  • Perform in-depth research of assigned problems to identify resolution options, document options, select best option, and present information to customer and implement approved resolution.
  • Create and present Root Cause Analysis (RCA) document when requested.
  • Participate in the Capacity Management process by analyzing and providing input for capacity reports to Project Engineer and Security Engineering.
  • Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams.
  • Perform other duties as required.



  • Ability to multitask, prioritize and resolve urgent issues.
  • Must have excellent understanding and knowledge of enterprise firewall functionality. This includes but is not limited to: Checkpoint (IPSO, NG, R65-R75, etc.), Cisco (PIX/FWSM/ASA), etc.
  • Must have advanced understanding of Caching/Proxy/AV devices. This includes but is not limited to: Bluecoat, Cisco, NetCache, etc.
  • Must have advanced understanding of Global/Local load balancing devices. This includes but is not limited to: F5 (LTM, ASM, 3DNS), Cisco ACE, etc.
  • Must have advanced understanding of VPN devices. This includes but is not limited to: Juniper, Cisco, etc.
  • Must have advanced understanding of Enterprise Management tools. This includes but is not limited to: Provider-1, Enterprise Manager, CSM, etc.
  • Experience working in 24x7 centers with complex, mission-critical, high transaction, high availability environments.
  • Advanced understanding of networking technologies, eg. routers, switches, routing protocols, etc..
  • Excellent verbal and written communication skills
  • Must have enhanced Linux/Unix skills.
  • At least 2 years experience working with TCP/IP, Ethernet networks and troubleshooting tools (tcpdump, trace, etc.)
  • An advanced understanding of Internet protocols such as UDP, ICMP, DNS, SMTP, POP, HTTP, and SNMP
  • Extensive and hands on experience with both physical and network/host level security.
  • ITIL Certification required (or must obtain within first year of hire).
  • Ideal candidate will have understanding of industry trends in all areas of Information Security.
  • Ideal candidate will have a strong, multi-discipline, operations background with emphasis on supporting business critical environments
  • Internal applicants should be familiar with GSD, ESP, ETMS, IONIX, Tier1 - Espresso and Concord.

Desired Skills & Experience: (Based on the specific needs of the requisition)

  • CISSP Information Security certification
  • Checkpoint CCSA/CCSE
  • F5 Essential/Advance Certifications
  • Proxy Certifications (BlueCoat, Redline, NetCache)
  • Cisco Security certification(s)
  • Cisco Network certification(s)
  • ITIL v2/3 certification
  • Linux/Unix scripting
  • Web Development/Scripting
  • College degree preferred


Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.