The Contract Manufacturing Operations Manager will be responsible for day to day supplier operational results for the Verizon Contract Manufacturing Supply Chain model. Specific functions include defining, developing and directing daily supply planning, purchasing, and any other needs that supports this model. The core responsibility is to ensure that supply capability is met by the supplier. The position will be responsible for defining and executing to a set of supply chain operational metrics geared towards inventory optimization, cost reduction, improving revenue opportunities and overall customer experience.


The Contract Manufacturing Operations Manager will also be responsible for creating and driving strategies & processes for identifying, valuating and prioritizing supply chain solution innovations and improvements, as well as ensuring their timely execution. .

This role will require extensive partnering with various internal and external teams to develop and implement a robust supply process. The candidate will lead supply chain-optimization related projects involving cross functional teams at an aggressive pace on an enterprise-wide scale. He or she will also have significant leadership experience, demonstrated successes driving cross-functional process improvement, enabling tangible benefit to the business. The candidate will be the catalyst for driving continuous improvement while leading the day to day operations.

This is a high impact, highly visible, multi-business/multi-region position in the Contract Manufacturing Supply Chain Organization.

Day to Day Operations

Daily Supply Operations

  • Evaluate policies and business rules to maximize business value. Report performance to all levels of management
  • Champion and execute policy and process for CPFR for (Collaborative Planning, Forecasting, and Replenishment) & VCI (Vendor Co-located Inventory) processes with all suppliers (Mirror the device best practices) for Contract Mfg Supply Chain

Supplier Management

  • Define, implement, and sponsor a full suite of collaboration procedures between suppliers and VZ teams with the goal of providing world class performance
  • Hold suppliers accountable for performance and help make their operations world class, utilizing metrics reporting against established targets and analyzing their processes for opportunities as we work upstream into their supply chain
  • Establish guidelines with Product Development and suppliers to successfully plan the launch and transition of new SKUs

Stakeholder Engagement

  • Closely partner with cross functional teams ensure collaboration in regards to road map, supply planning, and replenishment processes
  • Execute processes for the supply integration / alignment

Minimize obsolescence and working capital exposure

  • Minimize obsolescence by alternate paths for disposition of slow moving inventory rds

Strategic Assessment and Optimization

  • Completes regular strategic assessment of Verizon’s end-to-end supply chain operational flow and processes, identifying opportunities, disconnects and gaps
  • Responsible for consistently communicating and entrenching the benefits, policies, standards, procedures and framework for a comprehensive and alignment supply chain information architecture
  • Works collaboratively with key stakeholders across the organization to determine business process owner and/or subject area ownership, implements data definitions, establishes organizational accountability, establishes policies, standards and procedures with respect to all aspects of supply chain information management and establishes quality control metrics and management reporting.

Process Improvement

  • Document and analyze the value stream map through the various nodes
  • Act as change agent to foster a high quality culture throughout the organization and drive measurable business process improvements
  • Gain organizational stakeholder support (both Sr. level and throughout the operational orgs) using a data driven business case for change actions, including a clearly articulated problem statement, sound analytics supporting the change position, and a project plan to improve the process
  • Drive comprehensive change management, ensuring successful implementation, adoption and application of new capabilities

Analytical Modeling, Analysis and Impact

  • Highly technical position that requires balancing analytics with sufficient business acumen to translate complex business challenges into tractable mathematical models
  • Provide end-to-end cohesion to ensure the successful delivery of analytic results: Work with cross-functional teams including planning, engineering PMO, Quality and others to identify efficient and practical analytic goals and tactics. Ensure that necessary data is captured, metrics are well-defined from both business and technical perspectives, and timelines are coordinated with analytic needs




  • Ten years plus of expertise in end-to-end supply chains(component, manufacturing ,logistics), established effectiveness with managing inventory improvement initiatives with a focus in meeting defined service levels on delivery, identifying cost reduction opportunties, and achieving defined quality performance
  • Highly developed leadership skills and the proven ability to engage, influence, and develop collaborative partnerships with internal and external partners
  • Ability to understand and think strategically and implement long term plans in parallel to day to day supply management, can handle both long term and short term goals simultaneously
  • Ability to meet aggressive deadlines, manage multiple projects in a fast-paced, dynamic, and team-oriented work environment
  • Proven track record with vendor relationship management, negotiation skills, implementation supplier scorecards
  • Strong problem solver with ability to resolve conflicts, assertive, good in both written and oral communications with ability to create and deliver executive presentations
  • Drive continuous improvement; make recommendations for and lead change initiatives around policies, procedures and processes that will improve Supply Chain effectiveness
  • Proven leadership ability and knowledge of contract manufacturing industry trends and key business drivers required (Must have strong understanding of supply base, industry trends, and product knowledge)


Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.