• Demonstrate high customer care at all times.
  • Installation & support of PC and Thin Client hardware;
  • Support corporate image operating systems and applications;
  • Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio;
  • Support both laptop & desktop PCs running Windows OS;
  • Diagnose laptop & desktop PC hardware failures to component level;
  • Provide support to the Verizon internal community at both 1st and 2nd line. This Includes telephone support as well as “desk-side” visits.
  • Contribute to a good and friendly working environment; working closely as a member of a strong support team;
  • Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers;
  • Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary;
  • To take ownership of problems until a resolution is found to the customer’s satisfaction;
  • Based primarily at Country Site, the IT End-User Support Engineer may on occasion be required to work at any of Verizon Business sites across the region.


  • Bachelor’s degree in Computer Science or Technology field
  • Mid-level experience in service support Windows OS’ including Windows 7
  • Excellent written & verbal communication skills Portuguese and English is preferred
  • Ability to work upon own initiative
  • Ability to work in a team environment Outstanding interpersonal skills
  • Personal organization & time management Attention to detail
  • Flexible approach to working hours (desired)

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