Service Delivery Architect

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Responsibilities

This position interfaces and interacts frequently with Verizon’s overlay and specialized services sales and support teams. In addition, individuals in this position will be required to provide senior level presentations and briefings, participate in technical customer meetings, support bid and proposal efforts, and technically and procedurally represent the solution both internally and externally. Partner with the solution team in developing, documenting and presenting the integrated solution for complex deals based upon the client's requirements and Verizon's products/services and those of all required third party vendors/partners in the end-to-end solution. Collaborate with all internal parties to validate all of the solution components including optimizing costs to meet business case needs specified by client partner/enterprise architect. Work with the transition team to develop the transition plan and design and document the integrated solution to help shape deal economics.  Participate in the transitioning of customer accounts from their existing environment to a fully transformed solution. Position location is flexible.

 

Activities include:

 

  • Partner with sales and solution teams to assess opportunity and develop win strategy and optimize solution
  • Validating the end-to-end solutions which minimize operational and financial risks
  • Lead developing end-to-end Service Management Architecture
  • Contribute to contract negotiations
  • Interface to Verizon Business core support organizations
  • Participating due diligence activities
  • Validate with internal and external groups to ensure that all solutions are supportable
  • Identify opportunities to standardize services and reduce costs
  • Validate and determine third party relationship in delivery of services
  • Collaborate with the transition team on transition activities

Qualifications

  • Outsourcing solution development and delivery experience (global experience preferred)
  • Direct service management architecture design, service delivery or  operations experience
  • Costing/Pricing and business case development experience
  • Working knowledge in WAN, LAN, Security, voice, IT, wireless and IP technologies
  • Direct customer contract negotiations
  • Verizon’s products and services knowledge, identification of those needed from third party vendors and/or partners
  • A self-motivated individual with a positive attitude and good team development skills
  • Serve as an executive interface for internal and client-facing interactions, including executive level communication
  • Demonstrates proven leadership with excellent interpersonal, written, and oral communication skills

 

Preferred Qualifications/Skills:

 

  • MBA Preferred
  • ITIL V3 Foundations (highly preferred)
  • Previous management experience
  • CISSP (Certified Information Security Systems Professional)
  • Cisco CCIE e.g. R&S, Security & Voice
  • Avaya Solution Expert 
  • Nortel Expert level certifications e.g. Architect (NCA), Design Expert (NCDE), Support Expert (NCSE)
  • Juniper Expert level certification (JNCIP-M)
  • MCITP - Microsoft Certified IT Professional (Enterprise)
  • PMI Project Management Professional (PMP)
 

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