Credit Financial Operations Project Manager
- Lake Mary, FL - United States
- Finance and Accounting - Full-Time
- Job # 352697
At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.
Leader is responsible for the decisions, direction and the strategic approach for national and cross-channel go to market initiatives, endeavors and projects to ensure adequate integration of credit controls into existing and newly-created systems. This encompasses the Verizon Consumer and Mass Markets Business portfolio.
The leader and team will assess and mitigate the risk of retail projects to insure compliance with the corporation credit policy, federal laws and regulations. Responsibilities include and are not limited to the facilitation of the project scope, goals, deliverables and pre/post UAT testing.
This position is responsible for analyzing and auditing credit control processes to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and financial performance.
The position interfaces with LOB retail sales teams encompassing 10K sales representatives, Credit team totaling ~150 agents, area leadership teams, plus various other teams at all levels as it pertains to new projects and initiatives. This Leader requires a heightened sense of urgency, comfort interfacing with leadership and the ability to make immediate change in project direction.
The Manager is responsible for the day to day delivery of Finance and/or Accounting services. This involves managing a team of supervisors within a particular work stream or function, responsible for validating the quality of services delivered by any service providers, and establishing required linkages to the global Finance and Accounting organization. The Manager will compile, analyze and interpret data, and if appropriate, make recommendations for future courses of action. The Manager demonstrates an understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable processes. Identifies and engages key business process owners to increase awareness of system enablers, identifies and understands operational challenges and influences business priorities. A further key responsibility of this position is to identify and drive improvement opportunities in this area. This position provides value to the enterprise by applying financial acumen and process improvement skills to deliver the high quality processing of financial data into accurate, reliable information for use by internal and external customers. Contributes to the formulation of the overall management strategy of Finance Operations.
Assist in assessing the services delivered by the service providers (if any) and validating that performance metrics established by service level agreements are met as applicable and that Service Level Agreements are aligned with organizational goals and objectives. As the primary point of contact, provide direction and policy interpretation to third party service providers as needed.
Oversees escalations from internal customers and responds to customer inquiries, ensuring timely issue and error resolution.
Responds to customer feedback, survey results and makes any improvements/corrections as necessary.
Identifies and drives improvement opportunities for their work stream and collaborates with any external service providers to ensure improvement opportunities are implemented.
Ensure adherence to financial policies to ensure effective controls exist to safeguard company assets.
Continuously evaluate the internal control environment, maintaining appropriate documentation and practices in accordance with Generally Accepted Accounting Principles, company policies and standardized procedures.
Ensure compliance with internal policies and controls and with external regulations.
Manages and leads a team assigned to a specific work stream or function to deliver finance and/or transaction processing services.
Plans and structures work activities and sets deadlines for their team. Subsequently monitors their team's progress and is responsible for the results of team activities.
Provides guidance to supervisors on their team for recruiting, staffing and professional development as needed.
Coordinates required internal reporting as it relates to specific work streams.
Responsible for developing the departmental budget and determines acceptable staffing levels, establishing departmental budgets, etc., as required by the departmental budget.
II. Additional Responsibilities
Generally requires BA/BS in Accounting, Finance, Economics or equivalent work experience.
Necessary Skills & Experience
Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.
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Equal Employment Opportunity
Equal Employment Opportunity