SOC/Watchtower Analyst


We are currently looking for a Security Operations Center (SOC) Analyst I to join our team. The SOC Analyst will be responsible for incident handling, incident response and escalation management in a 24x7 environment. The SOC Analyst will also perform routine actions in order to help manage customer security devices. Further, the Security Analyst may be placed on-call in order for the SOC to surge to handle emergencies. Finally, the SOC Analyst will be responsible for other duties as assigned. ESSENTIAL FUNCTIONS, DUTIES, & METRICS Manage Change Requests from Customer Issues Update Policies on Customer Firewalls Escalate problems and issues to engineers and Tier 2 as required Documentation of all tickets and requests through Ticket System before the end of each shift Ensure successful handoff of procedures between SOC and NOC Must be willing and able to work a shift routine




Bachelor's degree and 1-3 years related experience and/or training; or equivalent combination of education and experience Experience with Unix and Windows in an administrative capacity Experience with one or more of the following: o TCP/IP networking o Various Intrusion Detection Systems o Various firewall systems o Various scanning systems Strong knowledge of Information Security concepts The following qualifications are helpful: CISSP Certified GIAC Certified Experience as a Network Administrator Expert knowledge of TCP/IP networking Expert knowledge of various Intrusion Detection Systems Expert knowledge of various firewall systems Expert knowledge of various scanning systems

Desired Skills & Experience


Additional Information


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Job Profile

Responsibilities associated with providing technical solutions to the engineering and field operations functions.May be responsible for external customer networks.


Job Function

Responsible for the operations and administration of the organization's information security activities including systems and data security, disaster recovery, and archiving. Includes developing, implementing, and communicating information security standards, policies, procedures, and tests.


Functional Accountability

Provides technical and/or analytical support to solve a wide range of complex issues/problems. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision; typically reports to Supervisor (Band 7) or on occasion Manager (Band 6)


Individual Contributor Role

Applies some advanced technical skills to the position or specialization. Identifies key issues and patterns from partial or conflicting data. May adapt procedures, processes, tools, equipment and techniques to accomplish the requirements of the position. May assist in the preparation of detailed costs analysis and justification for technical application changes.


Decision Making Auth & Discret

Receives supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, may work independently with limited supervision.


Work Complexity

Provides technical support in the development, analysis and maintenance of systems, software, processes, products or equipment. Assignments may involve more difficult issues; therefore uses experience, expertise and skills to solve problems that are more difficult but infrequent.


Knowledge and Skills

Requires a range of skills within a technical or professional discipline including familiarity with principles, theories, concepts and

technologies to work on generally complex operational or technical activities and an applied knowledge of established procedures, policies and practices.


Education and Experience

High School or Technical Associates Degree required or equivalent work experience. BS preferred. Generally requires minimum of 3 yrs. experience.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.