The primary purpose of this position is to proactively provide support for overall network performance with emphasis on data performance and use a wide variety of tools to ensure optimal and reliable service for Verizon Wireless customers, as well as, constantly evaluate and improve performance trends and take action to investigate and resolve performance degradations.

Essential Functions:

  • Evaluation of Service Performance trends using system or drive data
  • Isolation of root causes and impacted services, features and markets
  • VoLTE testing with understanding and analyses of relevant KPIs
  • Coordinate technical investigations and testing with appropriate regional, area and HQ functions
  • Provide technical analysis, troubleshooting, and training assistance to markets and regions as requested
  • Optimizes LTE and RAN Networks using traditional and innovative means.
  • Investigates and resolves customer complaints regarding service.
  • Interacts professionally with customers (internal and external)
  • Integrates new cell sites, small cells, and DAS systems into existing macro Network
  • Works with RF Design to modify network
  • Takes ownership of issues and drives them to resolution
  • Is self-motivated and efficient with minimal supervision
  • Works well with colleagues and with various departments (Area and HQ Network, Network Operations, Network Engineering, Maintenance Engineering) and vendors to implement changes and troubleshoot




Bachelor's degree in Computer or Electrical Engineering (or degree with a similar rigor) with a minimum of 4 years of telecom experience in a system Performance context - and -

  • Knowledge of LTE including VoLTE and RAN Networks
  • Knowledge of IP and transport protocols
  • Strong statistical and analytical abilities
  • Working knowledge of at least one data collection tool such as Datapro, TEMS Symphony, etc.
  • Working knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix/TEMS Discovery
  • Knowledge of propagation and optimization modeling tools such as Planet, GeoPlan, ACP, DB Planner
  • Knowledge of Ericsson-ALU systems including OSS preferred
  • Knowledge of 3GPP LTE standards preferred
  • Ability to understand, compile, evaluate, and present complex data and solutions
  • Ability to differentiate and diagnose RAN and CORE related problems; understanding of Systems Engineering aspects related to RAN & proficiency in Core level call flow analysis. IMS understanding is a plus
  • Knowledge of programming languages such as C++, Python, Unix, scripting tools.
  • Knowledge of mapping software such as MapInfo, ArcGIS, Topo
  • Must have strong work ethic, integrity and work extremely well in a team


Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.


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