Responsibilities

 Verizon’s Consumer and Mass Business Market’s Installation & Maintenance Supervisor position is responsible for supervising a team of outside field technicians performing installation and/or maintenance activities for Verizon’s voice, data and video entertainment services. The position requires strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities, and tracking and managing team and individual performance. The right candidate will use sound judgment and organizing/prioritizing skills, and act with the highest integrity to achieve goals. The qualified candidate will need to be able to think creatively and progressively to both identify and implement changes to improve business results. The selected candidate will be required to work with and communicate effectively with employees from diverse backgrounds in order to motivate and engage a team to achieve results, as well as work effectively across organizations. The position also requires administering the Verizon processes and policies as they relate to: safety, attendance, performance, work rules and code of conduct. Requirements also include weekend duty, on call, and extended hours as necessary with required travel at times. Drivers license required.

  • 2+ years supervisory experience in a field operations environment, union employee management preferred
  • Demonstrated leadership capability in developing innovative strategy and customer-focused solutions, setting long and short-term goals, and assessing and developing people.
  • Basic understanding of voice, data and video entertainment products, services, and technology
  • Proven planning and organization skills in a dynamic and high pressure work environment
  • Demonstrated ability to administer processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook

Qualifications

 

  • 2+ years supervisory experience in a field operations environment with experience in managing union employees
  • Demonstrated leadership capability in developing innovative strategy and customer-focused solutions, setting long and short-term goals, and assessing and developing people.
  • Basic understanding of voice, data and video entertainment products, services, and technology
  • Proven planning and organization skills in a dynamic and high pressure work environment
  • Demonstrated ability to administer processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
  • Demonstrated proficiency in MS Word and Excel

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
 

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