Responsibilities

 

Job Summary

The Installation Coordinator will manage relationships with installation companies, customers and internal personnel, ensuring that customer installations are promptly completed and responded to in accordance with our SLA’s to our customers.  Position is responsible for resolving all inventory and invoicing issues between customers, Networkfleet and installation companies, receiving orders from SOS or customers  and working with customers, internal  departments and  installation companies to coordinate anb track all aspects of a multi-step installation process, and escalating customer issues in an appropriate and timely manner in order to rapidly resolve issues.  Will compile clear, concise, and accurate installation reports.

 

Responsibilities

Receives orders from SOS or customers  and works with customer, internal  departments and  installation companies to coordinate and track all aspects of a multi-step installation process.

Acts as "Project Manager" for each Networkfleet installation.  Tracks progress through order services, completion of pre-install checklists and installation steps.  Is central point of contact for customer, installation companies, and internal  departments during installation process.  Coordinates and tracks scheduling of resources and communication with various parties during installation to meet customer SLA’s.  Registers vehicles.

Manages lists of orders (50-250 at a time), produces reports to track order status and performance vs service levels (time to complete each step of installation), using CLICK software, MS-Excel, MS-Access and various applications.

Escalate customer issues in an appropriate and timely manner in order to rapidly resolve issues and maintain SLA’s and Customer Experience.

Provide input to product design so installation process and cycle time is managable and customer experience with installation process is maximized.  

Receives phone calls and emails directly from installation companies and customers on installation scheduling and issues.  Troubleshoot to resolve issue and updates CLICK sofware.

 

Qualifications

 

Qualifications:

Bachelor’s Degree,  4 years of college or equivalent preferred.

Project Management, Dispatch, Scheduling, Routing and Customer Service experience required.

Must be a self-starter, organized, detail oriented, and work with minimal supervision.   Must exhibit knowledge and skill in MS Office and the Internet.

 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.