Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

o Provide guidance and expertise to IT during evaluation and correction steps for customer-impacting billing issues 
o Develop controls across all bill cycle processes to ensure all billing is executed as expected
o Drive improvements in billing processes; manage investigation of bill cycle issues
o Ensure that billing cycles process as expected and are received by the print center timely
o Project manage large billing issues to resolution, coordinating all impacted groups and systems
o Act as escalation point for investigation needed for balancing/trending team issues

 

Qualifications

  • BA/BS in Finance/Accounting/Business or Computer Science disciplines or equivalent work experience required.
  • 4+ years of billing or project management experience.
  • Demonstrated ability to negotiate issues across multiple teams in environment of constant change.
  • Demonstrated analytical skills; ability to investigate and determine root cause of issues
  • Demonstrated experience in continuous improvement initiatives and project management.
  • Strong written and oral communication skills; strong organization skills.
  • Ability to act quickly and pragmatically under pressure to prioritize and resolve customer-impacting issues.
  • Proficiency in Microsoft Office, especially in Excel and PowerPoint.
  • Experience with SQL coding.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today.  

 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.