At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

o Investigation of out-of-syncs to determine root cause driver(s) of billing problems and ensure resolution of same; drive resolution so that issues are seamless to customers (prevention).
o Ensure root cause issues of out-of-syncs are identified and trouble tickets are opened to fix; ensure trouble tickets are worked and resolved timely via cross-functional meetings with appropriate IT team(s).
o If system design issue, partner with IT to develop system project requirements that will change design and reduce negative customer impacts
o Drive resolution timely so that issues are seamless to customers (prevention).
o Work with external partners to ensure customers are billed correctly and determine / fix issues with billing
o Partner with product management / marketing on new product implementations to ensure working as planned
o Interface with channel support and legal to communicate with customers on corrections as needed
o Drive improvements in automated corrections (reducing manual work) using Automation Server and QuickTest functionality
o Develop SQL code to uncover issues where customers are under billed or overbilled
o Provide direct support to field personnel with system questions, methods and procedures, etc.
o Ensure system feeds are updated/added for new products and services implemented; project manage inputs to requirement documents for IT projects and track to completion to ensure system remains up-to-date.


  • BA/BS in Finance/Accounting/Business or Computer Science disciplines or equivalent work experience required.
  • 4+ years of billing or project management experience with a management background.
  • Demonstrated ability to negotiate issues across multiple teams in environment of constant change.
  • Demonstrated analytical skills; ability to investigate and determine root cause of issues
  • Demonstrated experience in continuous improvement initiatives and project management.
  • Strong written and oral communication skills; strong organization skills.
  • Proficiency in Microsoft Office, especially in Excel and PowerPoint.
  • Experience with SQL coding
  • Advanced understanding of ordering/provision/billing systems and process flows
  • Ability to act quickly and pragmatically under pressure to prioritize and resolve customer-impacting issues.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today.  


Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.