Senior Revenue Assurance Analyst

Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

  • Write SQL code to uncover out-of-sync customer bill-impacting issues; investigate root cause issues for out-of-syncs and manage work queues; work with IT and other teams to resolve less complex issues.
  • Review daily operations of system to monitor for completed audits, appropriate work going into the centers, work going to automation, etc.
  • Ensure root cause issues of out-of-syncs are identified and communicated to appropriate investigation team.
  • Investigate issues and drive resolution timely so that issues are seamless to customers (prevention).
  • Develop SQL code to uncover issues where customers are underbilled or overbilled

 

Qualifications

  • BA/BS degree in Finance/Accounting/Business or Computer Science disciplines or equivalent work experience required.
  • 2+ years of complex data analytics and SQL coding experience.
  • Demonstrated analytical skills; ability to investigate and determine root cause of issues.
  • Proficiency in Microsoft Office, especially in Excel.
  • Strong written and oral communications skills.
  • Experience with Moneta (vendor system) desired.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today.  

 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.