Associate Technician - Network Repair Bureau
- Bedminster, NJ - United States
- Network - Full-Time
- Job # 359235
Network Repair Bureau (NRB) is responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network. This position is required to have a comprehensive understanding of the architecture and composition of complex wireless voice and data networks.
NRB must be able to troubleshoot and resolve service impairments related to; roaming (domestic and international), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elements. Isolation and resolution of wireless voice and data faults includes; correlating customer complaints with network element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources such as Cell and NOC Technicians, System Performance Engineers, Maintenance Engineering Staff as well as equipment vendors and service providers as determined by the Associate Technician NRB; providing accurate and timely documentation of actions taken to inform other Network technicians of problems found and solutions for those problems.
Other responsibilities include; identifying efficiencies to reduce cycle time in resolving customer reported troubles; Interfacing with vendors such as Application Service Providers (ASP’s) and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture
Ability to work extremely flexible hours including evenings, nights and weekends and support “on-call” duties and shift work is required.
Equal Employment Opportunity