Network Repair Bureau (NRB) is responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network. This position is required to have a comprehensive understanding of the architecture and composition of complex wireless voice and data networks.

NRB must be able to troubleshoot and resolve service impairments related to; roaming (domestic and international), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elements. Isolation and resolution of wireless voice and data faults includes; correlating customer complaints with network element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources such as Cell and NOC Technicians, System Performance Engineers, Maintenance Engineering Staff as well as equipment vendors and service providers as determined by the Associate Technician NRB; providing accurate and timely documentation of actions taken to inform other Network technicians of problems found and solutions for those problems.

Other responsibilities include; identifying efficiencies to reduce cycle time in resolving customer reported troubles; Interfacing with vendors such as Application Service Providers (ASP’s) and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture


  • Minimum associate degree or one to three years experience in wireless voice or data networks is required.
  • Demonstrated knowledge of data network elements and protocols including; TCP/IP, MPLS, OSI, Frame relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols is required.
  • Knowledge of reporting, access and troubleshooting tools such as Remedy trouble ticketing, Xpercom, Agilent and SANE required.
  • Knowledge of Lucent (ECP, 5ESS, OMP), Nortel (BSC, BTS), Compaq HLRs, and Motorola (EMX, CBSC) databases is required.
  • Demonstrated proficiency in analyzing and interpreting of complex voice and data platform messages (ROP, CFC, HEH, etc.) is required.
  • Knowledge of call and digit-by-digit routing translations as well as dialing plans is required.
  • Demonstrated troubleshooting skills required to analyze complex call processing routing issues are required.
  • Demonstrated telephone, communications, and interpersonal skills are required.
  • Ability to gather and analyze information is required.
  • Excellent PC skills and software knowledge including: Windows XP, Vista, 7 Word/Excel Spreadsheets is required.
  • Working knowledge of UNIX.
  • Ability to successfully handle multiple priorities simultaneously is required.
  • Good organizational skills are required.
  • Ability to work in a high-pressure dynamic environment and adjust to priority changes is required.

Ability to work extremely flexible hours including evenings, nights and weekends and support “on-call” duties and shift work is required. 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.