Subject Matter Expert and 3rd tier support:

The PMTS (internal title is Principal Memeber of Techncial Staff)  will be responsible for acting as a subject matter expert who provides technical leadership and training with regard to the Core Data Applications in the Maintenance Engineering organization.  Individual will be responsible for supporting and driving first office application, commercial deployment and continued maintenance to a variety of teams that include Area/Regional Operations, Network Implementation, Product Development, HQ/Area Network Planning, National Network Operations, Information Technology, Revenue Assurance, and other Maintenance Engineering groups in order to fulfill complex business requirements.


Roadmap, Lab and FOA:

The PMTS will be engaged in planning, design, equipment selection, staging, testing, and integration of new system hardware and software. The engineer will work with the vendor to develop and implement product roadmaps which improve the product performance, functionality and program profitability for Verizon Wireless.  The engineer will support VZW Product Development teams in the submission of requests for new product functionality.  The engineer will actively manage VZW and vendor lab environments in which they will test and refine new hardware/software before approval for installation in the production environment.  The engineer will lead operational teams in the FOA process for the first installation of new hardware/software.  


Design consistency, standardization and reliability:

The PMTS will create and publish functional and technical requirements.  The engineer will analyze hardware/software design, features and enhancements in order to develop test plans which effectively confirm the successful deployment and operation of the product.  The engineer will fully understand system architectures, system operations, end-to-end designs and device-system interactions in order to develop troubleshooting guides to be used by all other Network organizations. 


Outage management:

The PMTS will provide outage resolution oversight.  The engineer will act as the central VZW escalation/support contact to NRB, NOCC, customer service, national/regional operations  and performance teams when major outages occur. The engineer will collect, identify and evaluate data relating to system problems that impact application performance and efficiency.  The engineer will analyze system failures and develop short- as well as long-term solutions to address each.  The engineer will be responsible for vendor escalation to ensure minimum outage duration.  The engineer will need to be able to work with multiple vendors across multiple platforms to achieve system stability.  In the event that executive leadership needs to be involved Maintenance Engineering management will be brought in as a point of further escalation.


Administrative management:

The PMTS will provide administrative management of the monitored products.  This management requires the engineer to negotiate Service Level Agreements, Statements of Work and General Purchasing Agreements. The engineer will review vendor performance regularly in order to ensure technical compliance with agreements.  When necessary the engineer will be involved in the collection of penalties from the vendor for non-compliance. The engineer will be challenged to minimize the cost of all new capital purchases as well as actively reduce existing vendor expense costs "year over year".


  • Bachelor of Science in Electrical Engineering, Computer Science, or any other related discipline
  • Strong understanding of the OSI Interconnect model and how it relates to the design and deployment of structured networks required
  • Strong network design, configuration and troubleshooting skills required
  • Ability to work in a high pressure environment with constantly changing priorities
  • Strong background in application integration and vendor management
  • Experienced and knowledgeable in blade server technologies and load balancers
  • Background in Content caching, TCP optimization and Video optimization in service provider network is preferred
  • Strong project management skills required
  • Excellent interpersonal and communication skills (written and oral)
  • Strong presentation skills
  • Good Visio skills is required

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.