Design, implement and support solutions involving IP Telephony / voice over IP and emerging voice / data technologies, Primary support of high availability call center solution for enterprise customer.
Strong knowledge of traditional voice, data and IP Telephony technologies, as well as knowledge and experience within a converged environment.
Provide engineering design and implementation support of systems’ hardware, Linux operating systems, IP Networking, Cisco CUCM, as well as Genesys and Nice applications knowledge.
Responsible for the design and technical accuracy for converged voice and data solutions with a focus on Cisco IP Telephony, Genesys, and Nice call recordings.
Produce integrated solutions designs and support documentation to support customer IP Telephony requirements.
Focus on steady state engineering fluent in call routing, Genesys, Nice, Cisco CUCM, Unity and CER.
Responsible for ensuring day-to-day operational integrity and will also work on change requests on all converged technologies.
Responsible for presentations and demonstrations.
Individual accepts ownership of critical or chronic issues, creatively thinking through to problem resolution.
BS in Engineering or Computer Science related discipline or equivalent work experience.
5+ years’ experience in development and implementation of Contact Center and Unified Communication & Convergence solutions in Cisco and/or Genesys environment..
Proven experience designing, configuring, and presenting converged voice and data solutions.
Well-rounded working knowledge for Cisco and Genesys products, including deployment methodologies, design best practices while considering operational efficiencies
Demonstrate hands on experience with call control, voicemail, CER and overall voice infrastructure.
Possess outstanding technical skills in:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Unified Messaging
Cisco Emergency Response (CER)
Cisco Cisco Unified Contact Center Enterprise (UCCE) experience is a plus
Cisco Certifications in one one or more of the following CCNA, CCNP, CCVP, or CCIE Voice.
Engineer must be capable of being self-directed and able to work effectively in a teaming environment both with and without direct supervision.
Professional speech and interaction with all levels including executives.
Demonstrated ability to defend and support ideas.
Excellent written and verbal communications skills are essential.
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.