VoIP Engineer - Unified Communications and Contact Centers

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Responsibilities

RESPONSIBILITIES

  • Design, implement and support solutions involving IP Telephony / voice over IP and emerging voice / data technologies, Primary support of high availability call center solution for enterprise customer.
  • Strong knowledge of traditional voice, data and IP Telephony technologies, as well as knowledge and experience within a converged environment.
  • Provide engineering design and implementation support of systems’ hardware, Linux operating systems, IP Networking, Cisco CUCM, as well as Genesys and Nice applications knowledge.
  • Responsible for the design and technical accuracy for converged voice and data solutions with a focus on Cisco IP Telephony, Genesys, and Nice call recordings.
  • Produce integrated solutions designs and support documentation to support customer IP Telephony requirements.
  • Focus on steady state engineering fluent in call routing, Genesys, Nice, Cisco CUCM, Unity and CER.
  • Responsible for ensuring day-to-day operational integrity and will also work on change requests on all converged technologies.
  • Responsible for presentations and demonstrations.
  • Individual accepts ownership of critical or chronic issues, creatively thinking through to problem resolution.

Qualifications

REQUIREMENTS

  • BS in Engineering or Computer Science related discipline or equivalent work experience.
  • 5+ years’ experience in development and implementation of Contact Center and Unified Communication & Convergence solutions in Cisco and/or Genesys environment..
  • Proven experience designing, configuring, and presenting converged voice and data solutions.
  • Well-rounded working knowledge for Cisco and Genesys products, including deployment methodologies, design best practices while considering operational efficiencies
  • Demonstrate hands on experience with call control, voicemail, CER and overall voice infrastructure.
  • Possess outstanding technical skills in:
    • VOIP
    • TCP/IP Internetworking
    • TDMoIP
    • IP/PBX Trunking
    • Call Routing
    • Genesys
    • Nice
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Unified Messaging
    • Cisco Emergency Response (CER)
    • Cisco Cisco Unified Contact Center Enterprise (UCCE) experience is a plus
  • Cisco Certifications in one one or more of the following CCNA, CCNP, CCVP, or CCIE Voice.
  • Engineer must be capable of being self-directed and able to work effectively in a teaming environment both with and without direct supervision.
  • Professional speech and interaction with all levels including executives.
  • Demonstrated ability to defend and support ideas.
  • Excellent written and verbal communications skills are essential.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.