Responsibilities

  • Provide Capacity, Configuration, Performance and Availability management services for all storage related technologies/infrastructure
  • Work Storage related customer consultations as required
  • Respond to, and update on projects or tickets assigned through internal systems with complete notes, milestones, and estimated time of completion
  • Provide regular updates on all projects and identifying potential risks to management
  • Create and maintain documentation to support the customer configurations for customer, as well as, shared environments
  • Deploy and manage associated application platforms used to manage the environment
  • Create knowledge base articles that can be used by tier one support engineers in response to routine incidents
  • Identify and schedule routine maintenance events for internal and customer facing equipment
  • Engineer and maintain storage environment characteristics, including:  physical array characteristics, logical disk layout, standard configurations, storage network
  • Analyze data and develop meaningful reports to be used by technical and business leaders
  • Serve as third tier escalation for incidents or problems in customer environments that could be related to the storage environment
  • Manage advanced data protection functions such as replication, cloning and snapshots as required by the customer
  • Establish and periodically monitor billing exports
  • Maintain skill set on all related technologies
  • Maintain storage environment characteristics including, but not limited to:  physical array characteristics, logical disk layout, standard configurations, storage network
  • Return to service of Infrastructure as needed

Analyze capacity and performance for all storage infrastructure to ensure availability growth and readiness for new customers 

Qualifications

Required Qualifications

  • Successful candidates should have a minimum of 7-9 years of industry related experience and a Bachelors or Associates degree or commensurate experience of at least 8 years in the storage industry.
  • 3 + years of experience with moving/migrating systems and data
  • Strong technical knowledge of server, storage, operating systems and network infrastructures
  • 3+ years experience managing enterprise class storage arrays
  • 3+ years experience with storage protocols – such as SCSI, iSCSI, Fibre Channel, NFS, CiFS
  • Capability to mine performance and capacity data from enterprise arrays and formulate valuable analysis
  • Strong understanding of replication and snapshot methodologies used in enterprise storage environments
  • 3+ years of experience maintaining high availability storage sub-systems capacity and configuration
  • 2+ years of experience troubleshooting complex incidents and problems associated to storage environments and related applications

Preferred Qualifications

  • Experience with large corporate environments preferred
  • Storage Technology related certifications or training highly desirable (HP, EMC, 3Par, NetApp, Cisco, etc.)
  • Excellent documentation, communication and interpersonal skills
  • Excellent analytical and problem-solving abilities
  •  The preferred candidate should be able to demonstrate the following competencies: Data Gathering & Analysis, Problem Solving, Conceptual Thinking, Attention to Detail, Use of Technical Expertise, Initiative, and Teamwork/Team Building

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.