Client Service Assurance Technician
- Ashburn, VA - United States
- Customer Service/Client Care - Full-Time
- Job # 360962
Your primary responsibility is to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. You will support the Tier-1 / Service Desk function within the GNOSC supporting our managed network customers 24/7/365 – this means initiating and working Tier-1 tickets, responding to trouble calls from customers and doing network surveillance as assigned by the shift lead. The position is full time – eight hours per day supporting the Day Shift.
Experience dealing with customers during service requests, problem resolution and operating under service level agreements. Hands-on experience in a NOC environment with Cisco or Juniper routers and LAN switches. Understanding of networking protocols such as IPVPN, IP, MPLS, OSPF, EIGRP, BGP and IPSec. Solid understanding of IPv4 and basic familiarity with IPv6. Experience with network management and performance analysis tools. Good understanding of DNS, NTP, Firewalls, ACLs.
*** Must have or be able to obtain an active DoD SECRET clearance
One active technical certification either from Cisco or Juniper
College degree (2year or 4year)
Knowledge of ITIL and/or ISO 20000 operating environment
Equal Employment Opportunity