Representative - Financial Services (VZW)

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Responsibilities

As a representative in the Collections Department you will be responsible for collecting on past due accounts through heavy inbound and outbound dialing within a fast paced performance driven environment. Job tasks include but are not limited to: assisting customers in the processing of payments, reviewing accounts for payment arrangements, finding creative acceptable solutions for payment of past due balances, assisting the customer with reconnection of services and the reduction of churn and bad debt, delivering a great customer service experience.

Qualifications

  • Collections, Customer Service or Sales experience preferred.
  • Lead by example with regard to punctuality, attendance and schedule demands.
  • PC literate, interpersonal and typing skills.
  • Ability to handle inbound/outbound calls in a large call center including the ability to identify issues and assist in resolving.
  • Superb negotiation skills with the ability to balance customer and business needs.
  • Possess active listening skills, strong negotiation and communication skills.
  • Make recommendations to proactively reduce escalated customer issues.
  • Use collection techniques to effectively educate and rehabilitate past due accounts.
  • Demonstrate the ability to take charge, initiate action and make quality decisions based on company guidelines.
  • Act as a positive role model while demonstrating professional behavior at all times.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
 

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