Responsibilities

 

Responsibilities

The Senior Consultant, Employee Communications develops and executes internal communications strategies and plans that engage, align and inspire employees -- both management and frontline teams -- with Verizon’s vision and business strategy. The successful candidate will also focus on driving employees' understanding of the company's business priorities and key initiatives, promoting a performance-based culture.

Provides strategic counsel to senior executives and develops messaging, videos and webcasts for company updates, key initiatives, industry issues and topics focused on the customer experience.

Provides strategic planning and support for employee programs supporting the national Consumer Mass Business (CMB, FiOS) wireline organization to influence culture change and promote an inclusive working partnership with customer-facing groups, project teams, Marketing and media relations; leads internal communications for key national and strategic initiatives, and focuses messaging on our innovation, employee recognition, and strong customer focus with emphasis on front-line customer-facing teams, all to help meet and exceed company objectives, and enhance our culture.

Creates effective and collaborative internal communications processes and shares best practices across the global Culture and Employee Communications team.

Researches industry trends (e.g. through networking, benchmarking, industry publications and contacts) to determine new methods for message delivery.

Establishes and tracks metrics that help correlate internal communications programs to employee productivity and organization performance.

 

Qualifications

 

Qualifications

- 7+ years of experience in professional writing and leading communications programs, including change management communications, experience with corporate intranets, marketing communications
- Strong project management skills
- Extensive experience planning and executing events for senior executives
- Must have exceptional writing, communications and organizational skills, and the ability to manage multiple projects
- Ability to manage and meet deadlines and quickly changing priorities to deliver measureable results as part of a fast-paced, dynamic team
- Ability to work independently, managing major projects with minimal direction
- Maintain the highest level of confidentiality and integrity
- Deep understanding and execution of being a team player, and the role technology plans in employee communications
- Track record of being a quick learner, with the ability to translate functional/operational goals into team goals
- Bachelor's Degree in English, Journalism, Communication, other related fields or equivalent work experience
- Excellent Powerpoint, Photoshop/Dreamweaver and Sharepoint skills

Desired Skills and Experience

- Experience in change communications
- Creativity to develop resolutions to complex problems and communicate so all employees clearly understand their roles in serving the customer
- Ability to drive change and develop and implement creative communications that inspire employees to live our Credo
- Experience working with customer service, sales and Marketing organizations

 

 

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
 

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