Client Services Engineer

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Responsibilities

Verizon is a leading global provider of managed services. Verizon offers a service, named Assigned Client Engineering, to provide proactive technical services and administrative activities to our clients, while simultaneously providing the 24x7 operations team an escalation point for complex technical issues associated with client specific, customized solutions. The service is also leveraged to provide delivery of service for complex solutions that require specialized knowledge. This career offers qualified candidates an opportunity to play an important role in the service delivery success for one of Verizon's strategic clients. The ACE is a dedicated person in a blended service delivery model that combines with shared personnel to provide our clients with a cost effective service provider solution that also maintains a personal touch to meet their specific needs. The ACE performs a balanced role of administrative functions as well as reactive escalation support for investigating and resolving incidents and problems.

This particular opportunity will engage the ACE with supporting a high-profile clothing retail compnay. The ACE will partner with a peer of similar skill and another peer with expertise in Networking. This team of ACE’s is a critical extension of our client’s application delivery team as well as a critical extension of the Verizon Global Support Services team. The ACE team performs ongoing Unix, VMWare, Windows, and Storage environment administration such as VM sizing/balancing, patching, capacity management, and performance management. The ACE team are the experts within Verizon on the client application architecture and maintain accurate and detailed documentation required for the successful support of the client application environment. The ACE team are backed by a 24x7 operations team who support many clients and focus on real-time monitoring, incident response, change execution, with compute and network infrastructure expertise.

Qualified candidates for this opportunity will have a solid skillset in Linux and VMWare as well as experience supporting Windows environments and a strong working knowlege of SANs. They will also have good knowledge of server hardware, 3-tier architecture, networking principles, and shell scripting in an automation context. They will have good interpersonal and communication skills with good self-confidence and understand how to relate to our client. A highly qualified candidate will have prior experience in a similar role and will be motivated to perform at a high level, seeking long term advancement within our organization.

Qualifications

Qualified candidates must possess the following:

  • 5+ years experience and a solid experience profile that can be demonstrated with Red Hat Enterprise Linux on Intel x86-64
    • Experience managing Solaris 8,9, or 10 on SPARC
    • 5+ years large environment experience working with enterprise server platforms; preferably HP Proliant
    • 3+ years creating code and scripting in operating system shells.
  • 3+ years of experience directly managing VMWare 3+ environments in HA clusters
  • 3+ years working with SAN environments, preferably EMC VNX or equivalent.
  • 3+ years of familiarty adminstrating Windows systems in a Active Directory context.
  • Strong working knowledge of Symantec NetBackup administration
  • Strong working knowledge of Internet networking technologies and principals including TCP/IP, mail, and DNS/BIND.
  • Proven ability to absorb, master and leverage emerging technologies.
  • Networking architecture and troubleshooting, operations management.
  • Excellent communication and client relation skills.
  • Understanding of overall business functions and the impact of technical decisions on business results.
  • Strong sense of urgency in support of all customers. Ability to understand business requirements for technical needs and utilize the business requirements information to prioritize work, develop solutions, and set urgency for others.
  • Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
  • Ability to work in a team environment that requires a great deal of independent thinking and work execution.
  • Demonstrated commitment to providing customer-focused quality service.
  • Excellent oral, written and interpersonal communications skills.
  • Exceptional documentation skills are required.
  • Exceptional planning skills and ability to work within change control parameters.
  • Ability to work well under pressure.
  • Ability to follow policies and procedures that dictate minimum standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.

Preferred qualifications include:

  • VCP Certification
  • RHCE Certification
  • Exposure to large multi-site Enterprise computing environments
  • Technical Lead experience or senior level escalations experience
  • Intel, AMD based blade server experience, using any UNIX or LINUX version.
  • Working knowledge of monitoring tools - HP Openview, Remedy, and Quest & Sun.
  • Exposure to directly supporting application environments such as LAMP.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.