Billing Operation Team Manager

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Responsibilities

At Verizon, we work with our customers every day to solve their biggest business problems and unlock new market opportunities. By applying our skills and technologies, we help solve the world's most challenging issues.

We provide our clients and partners with products and solutions that deliver excellent performance and value end to end. They are optimized for global use and specific industries; they are easy to understand, implement, combine and use.

As part of the international Billing and Credit & Collection (C&C) team, you will be the Japan leader and act as the Point of escalation for any issues arising from process anomalies, including management of the pre-payment customer base.

 

Some key responsibilities

  • Ensure smooth billing operations to achieve the objectives established by the Asia Pacific Billing Policy
  • Setup of Credit & Collection Policies & Guideline to minimize bad debts
  • Provide customer credit assessment to support Sales for business decision
  • Resolve customer dispute so as to speed up invoice settlement
  • Support sales staff and handshake with Billing outsourced vendor & relevant dept to develop customer relationships.
  • Monitor customer usage and take proactive action so as to minimize abnormal usage
  • Co-ordinate internal & external agent for bad & doubtful debts recovery
  • Manage the current Japan team member and support with any issues.

Qualifications

As a successful candidate you must have the following skills and qualifications:

  • Bachelor degree in Finance/Accounting/MIS
  • Fluent Japanese and English; both writing & communications.
  • Proven track record of bill to cash processes
  • Ability to work with cross functional teams
  • Experienced with Customer facing relations and responsibilities
  • Establishing and maintaining financial reporting and service inventories
  • Ability to work against tight deadlines and delivery focused
  • Excellent analytical/presentation skills