Implementation Delivery Manager
- Amsterdam, - Netherlands
- Project/Program Management - Full-Time
- Job # 361793
Build and maintain long term stakeholder relationships
Accountability for the revenue realisation versus costs of all elements of the Delivery Portfolio
Represent portfolio at operational reviews
Matrix manage diverse project delivery teams within the portfolio (inc. GID, Project Management, Implementation managers). Who will be responsible for implementing all the aspects of the portfolio implementation and more specifically delivery, solution design, escalation, billing, performance reporting, service improvement plans and presales.
Ensuring Quality Assurance is defined and measured across the Portfolio concerning all aspects of delivery
Ensure delivery portfolio customer satisfaction metrics are maintained to required performance levels
Act as escalation interface for Sales AVP/Sales Directors for project delivery issues across the portfolio.
Interface for deal lifecycle management (Bid mgmt/Opportunity mgmt and Sales mgmt) for presales support (RFP work) and responsibility for ensuring portfolio is correctly structured to meet anticipated demand
MSP – Accreditation in Programme Methodology.
Prince2- Practitioner Project Management Methodology
ITIL V3 foundation
Six Sigma foundation/yellow
Bachelors Degree Level or equivalent / Baccalaureate
MBA/Masters Degree would be beneficial.
Proven experience in managing large, complex programmes – preferably outsource
Proven experience in managing teams of individuals, preferably within Implementation / project function
2nd Language preferable
Recognised industry qualification in IT services
Membership of Professional body relating to job role (i.e APM / PMI)