Implementation Delivery Manager

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Responsibilities

Build and maintain long term stakeholder relationships

Accountability for the revenue realisation versus costs of all elements of the Delivery Portfolio

Represent portfolio at operational reviews  

Matrix manage diverse project delivery teams within the portfolio  (inc. GID, Project Management, Implementation managers). Who will be responsible for implementing all the aspects of the portfolio implementation and more specifically delivery, solution design, escalation, billing, performance reporting, service improvement plans and presales.

 

Ensuring Quality Assurance is defined and measured across the Portfolio concerning all aspects of delivery

Ensure delivery portfolio customer satisfaction metrics are maintained to required performance levels

Act as escalation interface for Sales AVP/Sales Directors for project delivery issues across the portfolio.

Interface for deal lifecycle management (Bid mgmt/Opportunity mgmt and Sales mgmt) for presales support (RFP work) and responsibility for ensuring portfolio is correctly structured to meet anticipated demand

Qualifications

MSP – Accreditation in  Programme Methodology.

Prince2- Practitioner Project Management Methodology

ITIL V3 foundation

Six Sigma foundation/yellow

Bachelors Degree Level or equivalent / Baccalaureate

MBA/Masters Degree would be beneficial.

Proven experience in managing large, complex programmes – preferably outsource

Proven experience in managing teams of individuals, preferably within Implementation / project function

2nd Language preferable

Recognised industry qualification in IT services

Membership of Professional body relating to job role (i.e APM / PMI)