Representative - Financial Services (VZW)

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Responsibilities

 

In this position, you would work in a fast-paced, intense, results-oriented call center environment.  Your main responsibilities would be to handle inbound and outbound customer calls using a telephone headset and computer terminal, to research and resolve billing inquiries for accounts that are 30, 60, 90-plus days past due. This role encourages customers to pay now rather than later.

 

Our representatives work with others to promote an environment offering 100% customer satisfaction.  Each representative handles 70-90 calls per day with scheduled breaks and lunches. 

 

Our call center hours are 7:00 a.m. – 9:00 p.m. CST, Monday thru Friday and 7:00 a.m. to 9:00 p.m. CST on Saturday, closed on Sundays.  Work schedules will rotate from time to time, some holidays may be required, and overtime is offered on a volunteer basis.

Qualifications

 

  • Prior call center or customer service experience preferred
  • Bachelors degree or equivalent work experience
  • Strong interpersonal and communication skills
  • Must be a team player, dependable, flexible and open to change
  • Strong negotiation skills
  • Analytical and problem solving skills
  • Have the ability to work in a fast-paced, intense, and results-oriented environment.
  • Be comfortable using a computer terminal to gather and research information
  • Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task:
  • Listening to the customer, sharing information, and troubleshooting issues.
  • Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call.           
  • Be able to work shift work anytime from 7:00 a.m. – 9:00 p.m. CST, Monday thru Friday and 7:00 a.m. to 4:00 p.m. CST on Saturday

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
 

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