Senior Security Operations Center Engineer

This job posting is no longer active


  • This position requires application of knowledge of established procedures, policies and best practices.
  • Act as Subject Matter Expert (SME) for global parts supplier and on customer security products and services
  • Must act as an escalation point for Incident Management team to deal with any issue when required
  • Perform troubleshooting and diagnosis of complex enterprise security device incidents
  • Work with Design Engineer, Project Engineer and Project Manager on customer transition, implementation, or transformation projects
  • Collaborate with Security Engineering and Project Management to create custom solutions for assigned customer.
  • Must understand how proposed architectural changes will impact the customers’ business and be able to articulate outcomes to technical and non-technical audiences.
  • Will have responsibility of taking ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, track task to resolution.
  • Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, receive software patches/fixes to resolve incidents.
  • Assess vendor vulnerability reports against existing customer devices. Work with customer to implement mitigation activities if required.
  • Required to give presentations via training sessions, web pages, or 1-on-1 training to Incident Management, Advanced Support, Change Management and Project Engineer teams.
  • Will be required to use vendor provided tools, log files, Verizon provided tools/scripts, etc. to resolve complex incidents.
  • Required to troubleshoot complex incidents involving first four layers.
  • Required to utilize available expertise and/or materials to resolve escalated incidents impacting enterprise security devices.
  • Position requires regular attendance on incident calls, review and understanding of documented processes, ability to update process documents, provide peer-to-peer training and interaction with high level Verizon and customer managers
  • Position requires Change Management participation to include; create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.
  • Assist Incident Management engineers with or perform troubleshooting, configuration, replacement, updating or installation of enterprise security devices.
  • Required to perform monthly checks of device operations to include; OOB testing, backups, password management, etc. Resolve any issues identified.
  • Develop scenarios to mock possible incidents for training purposes.
  • Perform in-depth research of assigned problems to identify resolution options, document options, select best option, present information to customer and implement approved resolution.
  • Participate in the Capacity Management process by analyzing and providing input for capacity reports to Project Engineer and Security Engineering.
  • Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams.
  • Perform other duties as required.


  • Ability to multitask, prioritize and resolve urgent issues.
  • Understanding of enterprise firewall functionality. Includes, but not limited to: Checkpoint, Cisco, Juniper, Palo Alto, Fortinet, etc.
  • Understanding of Caching/Proxy/AV devices. This includes but is not limited to: Bluecoat, Cisco, NetCache, etc.
  • Understanding of Global/Local load balancing devices. Includes, but not limited to: F5, Cisco CSS, Alteon, Redline, etc.
  • Understanding of VPN devices. Includes, but not limited to: Juniper, Cisco, etc.
  • Understanding of SSL devices. Includes, but not limited to: Alteon, Juniper, etc.
  • Understanding of Enterprise Management tools. Includes, but not limited to: Provider-1, Enterprise Manager, CSM, etc.
  • Experience working in 24x7 centers with complex, mission-critical, high transaction, high availability, fast paced environments.
  • Advanced understanding of networking technologies, eg. routers, switches, routing protocols, etc..
  • Must have excellent verbal and written communication skills and have the ability to work in a team environment.
  • An advanced understanding of Internet protocols and tools such as TCP, UDP, ICMP, DNS, SMTP, HTTP, SNMP, tcpdump, etc.
  • Extensive hands on experience with both physical and network/host level security.
  • ITIL Certification required (or must obtain within first year of hire).
  • Ideal candidate will have understanding of industry trends in all areas of Information Security.
  • Degree Preferred


Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.